Ricardo Oliveira
Suchst Du einen anderen Ricardo Oliveira?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ricardo Oliveira
- Current 17 years and 5 months, since 2009
New challenge "World Shopper 2009 - Reinventing Car Buying Experience"
Jotoliveira
"A Mini and a Volvo. Rare, please. We went to test the service in English Dealers and finished eating steak au poivre. Come and see the main conclusions of the first stage of “World Shopper’09”, another innovative concept from Jotoliveira."
- Current 18 years and 5 months, since 2008
"One Customer. One Chance", new strategy against auto sales downturn.
Jotoliveira
- Current 18 years and 5 months, since 2008
Launch of a new website dedicated to automotive professionals
Jotoliveira
Editor
- Current 19 years and 5 months, since 2007
Workshops program to improve Mystery Shopping results
Jotoliveira
Customers: Opel, Mercedes-Benz, BMW, BMW Motorrad, Honda, Mitsubishi.
- Current 20 years and 5 months, since 2006
First MS in motorcycle industry
Jotoliveira
Customers: BMW Motorrad, Honda.
- Current 23 years and 5 months, since 2003
Launch of AMT, an innovative benchmarking MS service (prices, incentives).
Jotoliveira
- Current 26 years and 5 months, since 2000
First MS in a Fast-Fit workshops network.
Jotoliveira
Customers: Stationmarché
- Current 27 years and 5 months, since 1999
First Rent-a-Car MS
Jotoliveira
Customers: Avis Rent-a-Car, National.
- Current 28 years and 5 months, since 1998
First Fleet Mystery Shopping program (Renting)
Jotoliveira
Customers: Renault (RCI), GE.
- Current 28 years and 5 months, since 1998
Pioneer MS to evaluate service and technical skills in car inspection centres.
Jotoliveira
Customer: Portuguese state department, Controlauto, ITV
- Current 29 years and 5 months, since 1997
First MS in Motorshows
Jotoliveira
- Current 33 years and 3 months, since Mar 1993
Automotive Customer Experience specialist, founder and CEO
World Shopper / Jotoliveira
Specialties: _ENERGIZING automotive projects through a creative and Customer-centric mindset. _CHASING creative ideas in car business, worldwide. _RESEARCHING the future of automotive business. _IMPROVING car companies digital strategies.
- Current 33 years and 5 months, since 1993
First Mystery Shopping studies to Fiat Auto and Rover Group (Sales and Service)
Jotoliveira
Customers: Alfa Romeo, BMW, Chevrolet, Citroen, Fiat, Ford, Honda, Hyundai, Lancia, Lexus, Mazda, Mercedes-Benz, Mini, Mitsubishi, Nissan, Opel, Peugeot, Renault, Saab, Smart, Suzuki, Toyota, Volkswagen, Volvo and Iveco.
- Current 40 years and 5 months, since 1986
Automotive Mystery Shopping Specialist
Jotoliveira
Running the unique worldwide company strictly specialized in Mystery Shopping in Automotive industry, creating and developping new MS concepts for this industry and reinventing car buying experience through a initiative called “World Shopper 2009”.
- 1986 - 1986
Foundation of the company which became Jotoliveira, Lda. years later.
Jotoliveira
Ausbildung von Ricardo Oliveira
Management
Instituto Superior de Linguas e Administração
Sprachen
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
C1 (Fließend)
French
B1-B2 (Gute Kenntnisse)
German
A1-A2 (Grundkenntnisse)
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