Richard Choi

Technical Consultation on specialised areas of Virtualisation & Storage. Project experience on planning, designing & implementing Virtual systems, Windows integration, Storage Area Networks, high availability for Disaster Recovery & Business Continuity solutions. Technical authoring high level design plans, operational manuals and system assessment reports. Presenting technolgies, reports & demonstrations to business & IT heads

Operational Infrastructure management responsibility for 100 production servers in a global data centre: o Managing service provider on day to day operations o Authority to make high level change requests Global network infrastructure responsibility management & 3rd line support on: o VMware Vi3 environments with ESX 3.5 IT procurement for Head office & Datacentre o Scoping and procuring servers, backup devices, storage, networking kit for the global datacentre & HQ Office o Researching

- 3rd line Back Office server work for 30 servers - 2nd line network support for a site of 300 users - Responsible for Backup/Restore with Disaster recovery planning - Operational maintenance & monitoring of all production servers. - Team leader: supervising a team of 6 onsite analysts & day to day running of team for operations on resolution & maintenance - Technical authoring on software installation & procedures for IT dept.

Help Desk 1st line technical phone support 2nd line Desktop support on PC hardware & software. Onsite/offsite Presentation support for client meetings. Administrating user accounts, email accounts on Windows Domain