Rick Retzer

• Sell complex aviation software to airports, airlines, ground handling companies and others • Give sales presentations in both English and German • Give presentations to large groups at industry conferences • Build relationships at all levels of customers' organizations • Negotiate customer contracts from draft to signature • Analyze customer requirements for tender responses • Represent INFORM at trade shows • Develop sales strategy with partner companies for complementary solutions

Marketing und Vertrieb für eine TRTO (Type Rating Training Organization) spezialisiert auf CRJ 200 und CRJ 700/900. • Sold pilot training services and dry-lease flight simulator capacity • Created concepts for and conducted customer visits in Europe and Africa • Participated in customer contract negotiations • Created and maintained customer contracts • Prepared market forecasts • Represented LFT-CST at aviation trade shows • Implemented Microsoft Business Contact Manager (CRM solution)

• Developed and implemented marketing strategies • Created and presented marketing material concerning operating costs and performance of Embraer aircraft and their competitors to large, medium and small airlines • Developed of a "Demand Allocation Model" used to predict airline passenger flows. Results of this model were used in presentations to major North American airlines (Tool used: Microsoft Access)

Provided aviation technical information to colleagues with little or no aviation background. Specific activities included: • Explaining aircraft and airport restrictions and limitations • Working closely with chief pilots of new aircraft to ensure accuracy of technical information provided to prospective customers • Creating detailed aircraft performance analyses • Managing production of marketing materials by vendors • Giving aircraft tours to prospective clients at static displays

Worked as part of a project team to implement the SAP Project Systems (PS) and Controlling (CO) modules. • Analyzed client business processes to either adapt the software to match the processes or the processes to match the software • Cooperated closely with other project teams to coordinate activities and acted as point of contact for changes to SAP PS and CO modules during final system development phase • Documented software transactions

Learned client business processes on site in the US and Germany in order to create realistic customized written training materials in English and German for SAP implementations.