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Rico Locke

Angestellt, Senior Expert (Leiter Support), Expertize GmbH
Altmittweida, Germany

Skills

Einsatzbereitschaft
Flexibilität
Begeisterung für neue Technologien
ITIL v3
IT Security
IT-Services
Service Desk
1st-Level Support
Kenntnisse in Mac OS X
iOS und Windows Betriebssystemen
LANDesk ServiceDesk Administration
Verantwortungsbewusstsein
Zielstrebigkeit
Selbstständigkeit
Lernbereitschaft
Herausforderungen
Teamfähigkeit
LANDesk
Asset Management
CMDB
Zuverlässigkeit
Ivanti
Ivanti Service Desk
Durchführung von Schulungen
Schulung von Kunden
Produkt-Schulungen
USU Valuemation
ITSM
ITSM Tools
IT Service Management
IT-Service Management
IT-Service-Management
IT Service-Management
IT-Projektmanagement
IT-Consulting
Beratung/Consulting
IT-Training
ITIL V4 Foundation

Timeline

Professional experience for Rico Locke

  • Current 2 years and 6 months, since Jan 2023

    Senior Expert (Leiter Support)

    Expertize GmbH

  • Current 4 years and 1 month, since Jun 2021

    Senior Expert Service Management

    Expertize GmbH

  • 2 years and 1 month, May 2019 - May 2021

    Spezialist IT Service Management

    Cyberport GmbH
  • 3 years, May 2016 - Apr 2019

    Professional Service Consultant

    Expertize GmbH

  • 2 years and 1 month, Apr 2014 - Apr 2016

    System Engineer - Application Administrator

    T-Systems Multimedia Solutions GmbH

    Administration von Jama (Contour) Anforderungstool und LANDesk ServiceDesk.

  • 2 years and 9 months, Aug 2011 - Apr 2014

    System Engineer - 1st Level Supporter

    T-Systems Multimedia Solutions GmbH

Educational background for Rico Locke

  • 3 years, Sep 2008 - Aug 2011

    Fachinformatiker für Systemintegration

    Telekom AG - Ausbildung

Languages

  • German

    First language

  • English

    Intermediate

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