Riddhi Chauhan

Owned operational readiness for 5–7 annual platform releases, assessing business impacts across affected departments. Designed and improved cross-functional processes, translating complex requirements into scalable workflows. Led implementation of process changes through UAT, controlled documentation, training, and adoption tracking.

Led 12 direct-report Project Coordinators across 80+ clinical studies, balancing workloads based on trial complexity. Led process standardization and quality activities across US, EU, and APAC Site Management teams. Initiated and co-designed process and system improvements, including automated rater provisioning and qualification/training reporting.

Served as the Site Management process and system SME, guiding Project Coordinators through operational issues, system troubleshooting, and platform changes. Reviewed and approved study configuration specifications as the designated signatory, ensuring alignment with study and operational requirements.

Represented Site Management in platform design, providing operational input on functionality, workflows, and user scenarios. Troubleshot complex platform issues and contributed to workflow redesigns, validating solutions through UAT.

Coordinated study set-up, training and qualification tracking, site activation, ongoing maintenance, and study closeout. Acted as primary site contact, coordinating readiness and ongoing study activities with internal teams, CROs, and sponsors.

Coordinated clinical site visit scheduling and remote clinician interviews in compliance with SOPs and GCP.

ZAB Statement of Comparability: German Master’s-level university degree