Robert Crouch

A Customer Service Assistant with the responsibilities of helping the co-ordination and daily safe running of one of Londons busiest Underground Stations. Trained in working within the Ticket Office and also being responsible for banking large amounts of cash and working under strict policies and procedures. Assisting customers with any queries that they may have.

A business support officer supporting 3 separate teams of 20-25 Healthcare professionals. Duties included inputting analysing and extracting sensitive data for high level reports. Budgeting and ordering of supplies for multiple teams. First point of contact for face to face and telephone enquiries from patients and other Healthcare agencies. Supervising and delegating work for volunteers. Dealing with basic IT queries in the office, as well as other admin duties such as filing and archive collection.

An apprenticeship in Business Administration located in the training department of the hospital, ensuring all hospital based staff were up to date on mandatory training and inputting this into databases. Assisting to implement a large online learning service. Working on reception and screening incoming phone calls from the switchboard and dispatching them appropriately. Booking meeting rooms. Creating and maintaining a database for the bookings of meeting rooms.

Researching suitable companies and organising work placements for young adults. Admin duties such as: Proofreading of documents, mail merge of certificates, organising materials for presentations

Apprenticeship completed in Business Administration

Mathematics, Double Science, ICT (CIDA), History, English Language, English Literature, Religious Education