Magdalena Makowski

• Oversee the structure & efficient running of BF • Direct supervision of the HR&Ops Team, Liaison Partners, Ambassadors worldwide • Establishing the overarching HR strategy • Plan & manage HR initiatives • Monitor the overall performance to ensure it aligns with mission & vision • Authorise new operational policies & procedures • Gauge the need for future extensions to the volunteers’ pool or additional human resources • Ensure DEI policies & practices are in place • Prepare monthly reports to the Board

• Supporting Polish families all over the world in multilingual upbringing of their children • Providing ebooks, online courses and materials for parents and educators of bilingual children • Sharing knowledge and experience through a blog at wielojezycznie.pl, podcast, Instagram and YouTube channel • Writing and designing creative and engaging digital content

Main B2C contact (Greater Middle East, Asia, Australia & Oceania) Volunteer recruiting & onboarding, activation & retention Understanding members' psychographics & demographics Coordinating remote teams to represent brand at large scale events Setting clear guidelines & promoting cohesion for quality event offering Recognizing, motivating & inspiring +1500 volunteers Coordinating a company-wide initiative Cross-department exchanges to improve processes Confident in delegating tasks & implementing changes

• Interpreting, translating & proofreading • Teaching English, maintaining contact with clients • Cooperating with bookshops & publishing houses • Managing the website • Preparing & signing various contracts & agreements • Acquiring clients & recruiting employees • Organising classes, preparing timetables • Preparing client satisfaction surveys • Responding to enquiries & complaints • Managing invoices, reporting to the accountant • Preparing monthly reports of lessons & payments in cash & bank transfers

• Managing freight bookings • Checking in • Reporting to port authorities • Preparing hazardous goods documentation • Controlling sailing capacity, pricing and payments

• Developing and implementing a relevant marketing strategy or an advertising mix to increase customer awareness in various target groups • Taking part in marketing campaigns for Colgate-Palmolive, Pedigree, Chappi, Frolic • Understanding the importance of positioning in the market and organising shelf space for point-of-sale advertising in order to maximise profits