Magdalena Makowski
Partnerin, Vice-Chair of the Board | Head of HR & Operations, Bilingual Family
Munich, Germany
About me
As an experienced Customer Success & Relations Manager, Experience & Engagement Specialist, I excel at helping organisations maximise value from their investments through strategic planning, relationship-building, and customer-focused initiatives. Currently, I lead engagement efforts at InterNations, driving community growth and retention across 420 global communities. I’ve spearheaded projects that increased survey participation by 85% and improved active event hosts by 91% YoY. My focus is on delivering tailored solutions, enhancing customer success, and ensuring long-term engagement. I bring 11+ years of experience, including running my own language services business and serving as Head of HR & Operations at a global charity. In these roles, I’ve developed and executed success plans, led teams, and driven operational improvements. I'm passionate about learning and development solutions and always looking for innovative ways to support client success and growth.
Timeline
Professional experience for Magdalena Makowski
Current 3 months, since Aug 2024
Vice-Chair of the Board | Head of HR & Operations
Bilingual Family
• Oversee the structure & efficient running of BF • Direct supervision of the HR&Ops Team, Liaison Partners, Ambassadors worldwide • Establishing the overarching HR strategy • Plan & manage HR initiatives • Monitor the overall performance to ensure it aligns with mission & vision • Authorise new operational policies & procedures • Gauge the need for future extensions to the volunteers’ pool or additional human resources • Ensure DEI policies & practices are in place • Prepare monthly reports to the Board
Current 4 years and 1 month, since Oct 2020
Family Language Consultant
wielojezycznie.pl – Magdalena Makowski
• Supporting Polish families all over the world in multilingual upbringing of their children • Providing ebooks, online courses and materials for parents and educators of bilingual children • Sharing knowledge and experience through a blog at wielojezycznie.pl, podcast, Instagram and YouTube channel • Writing and designing creative and engaging digital content
Main B2C contact (Greater Middle East, Asia, Australia & Oceania) Volunteer recruiting & onboarding, activation & retention Understanding members' psychographics & demographics Coordinating remote teams to represent brand at large scale events Setting clear guidelines & promoting cohesion for quality event offering Recognizing, motivating & inspiring +1500 volunteers Coordinating a company-wide initiative Cross-department exchanges to improve processes Confident in delegating tasks & implementing changes
7 years and 5 months, Sep 2013 - Jan 2021
Founder | Teacher | Translator | Interpreter | Recruiter | Sales Manager
Tutor 4U
• Interpreting, translating & proofreading • Teaching English, maintaining contact with clients • Cooperating with bookshops & publishing houses • Managing the website • Preparing & signing various contracts & agreements • Acquiring clients & recruiting employees • Organising classes, preparing timetables • Preparing client satisfaction surveys • Responding to enquiries & complaints • Managing invoices, reporting to the accountant • Preparing monthly reports of lessons & payments in cash & bank transfers
9 months, Nov 2012 - Jul 2013
Customer Service Representative
Stena Line
• Managing freight bookings • Checking in • Reporting to port authorities • Preparing hazardous goods documentation • Controlling sailing capacity, pricing and payments
1 year and 6 months, Nov 2010 - Apr 2012
Product Promotion Specialist
PMT Marketing System Sp. z o.o.
• Developing and implementing a relevant marketing strategy or an advertising mix to increase customer awareness in various target groups • Taking part in marketing campaigns for Colgate-Palmolive, Pedigree, Chappi, Frolic • Understanding the importance of positioning in the market and organising shelf space for point-of-sale advertising in order to maximise profits
Educational background for Magdalena Makowski
Current 9 months, since Feb 2024
Project Management
Wroclaw University of Economics
1 year and 9 months, Oct 2016 - Jun 2018
Specialised Translation Studies
University of Gdańsk
2 years and 9 months, Oct 2012 - Jun 2015
Translation Studies
University of Gdańsk
Languages
Polish
First language
English
Fluent
German
Intermediate