Robert Dayton

- Install, and maintain all telecommunications equipment. i.e. - Nortel Meridian 1 (Option 11 – 81C and CS 1000) PBX, DTI/PRI, VOIP, Voice Mail, VRU, Witness Call Recording, and Dialer equipment. - Manage telecommunication system upgrade and installation projects. - Create, troubleshoot, repair and close trouble tickets. - Complete work orders for moves, adds, and changes. - Install and maintain all copper cabling and distribution frames. - Interface with Local Exchange carriers and Long Dis

- Install and maintain shared tenant Nortel Meridian 1 (Option 11 – 81C) PBX’s, Centigram Voice Mail Systems, and DSL equipment. - Create, troubleshoot, repair and close trouble tickets. Complete work orders for moves, additions, and changes. - Understand copper cabling color codes, guidelines, and installation procedures. - Interface with Local Exchange carriers and Long Distance carriers for installations and repair of problems to isolate and resolve customer issues. - Manage building telecommunicat

- Programmed all Nortel CCR scripting, Nortel MAX reports, ACD queues, and reader boards. - Maintained all customer service telephony equipment. - Managed all work performed by telephone, electrical, and furniture contractors / vendors. - Implemented workforce management reports within the organization to enable effective management of shifts and working patterns, forecasting staffing and providing efficient schedules for agents that met both employee and business needs. - Analyzed the performance of t