Robert Heitz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Robert Heitz
- Bis heute 4 Jahre und 7 Monate, seit Jan. 2021Santander Consumer Bank AG
Manager Cyber Security, Head of Cyber CTO
Manager Cyber Security, Head of Cyber CTO
- 1 Jahr und 1 Monat, Jan. 2020 - Jan. 2021Santander Consumer Bank AG
Teamleiter Cyber Security, Strategy, Architecture & Innovation
Teamleiter Strategy, Architecture & Innovation, Cyber Security
- 3 Jahre und 10 Monate, Juni 2013 - März 2017
VIP Support Engineer
Produban S.L. (Grupo Santander)
- 4 Jahre und 2 Monate, Apr. 2009 - Mai 2013
Lead Engineer, Trainer Technical Service Desk
Colt
Coaching and mentoring of TSD staff, administering and maintaining Windows and Unix servers, IT-Infrastructure, virtual environments and Cloud Computing for several banking and IT customers. Planning, realisation and documentation of trainings for the TSD. Standardization and streamlining of existing TSD processes and work flow, ensuring appropriate case handling, and working within guidelines of the ITIL work frame.
- 7 Monate, Okt. 2008 - Apr. 2009
System Administrator, Messaging Team
Hewlett-Packard Invent
Mail server administration and maintaining of communication systems for several HP customers, resolution or escalation of received cases within the defined targets. Administration of the messaging environment, and different server types [Web, database, print , file servers] Maintaining of security levels on databases, implementation of infrastructure changes Applying troubleshooting according to guidelines and incident management priorities
- 1 Jahr und 2 Monate, Mai 2007 - Juni 2008
Technical Support Analyst
Hewlett-Packard Invent
Providing Second Level IT-Support for English and German speaking customers, resolving requests and queries in regards to a wide range of software and hardware Identifying customer issues accurately, applying correct fix methods or escalations in an efficient way. quality assurance through follow-up on complaint cases Coaching 1st Level Analysts to develop skills and knowledge, development of knowledge base Single point of contact in the call centre for the German local IT-Support.
- 2008 - 2008
Inside Sales Representative
Service Source
Renewal and overall sales of contracts for technical service and support agreements to an established customer base of Austria and Switzerland. Managing and guiding customers through the entire service sales cycle: Single customer sales contact, creation of the renewal quotes, offer distribution, booking, completion of sales
- 2006 - 2006
Administrator, Customer Relationship Management
Pfälzische Pensionsanstalt
Development and creation of a new clients and employees CR database
- 2005 - 2005
Administrator, Vehicle Park Administration
Fleet Logistics
Administration processes for the management of car parks for different companies
- 2001 - 2005
Administrator , Personnel Bookkeeping
Pfälzische Pensionsanstalt
Clearing of outstanding money transfers, Archive researches, Spread-sheet analysis, table calculation
Ausbildung von Robert Heitz
- 1 Monat, Nov. 2019 - Nov. 2019
Ethical Hacking
Hackattack
- 1 Monat, Mai 2019 - Mai 2019
Certified Cloud Security Professional
Firebrand
- 2013 - 2013
ITIL V3 Foundation
Quint Wellington Redwood
- 2003 - 2008
English, Philosophy
Johannes Gutenberg University of Mainz, Germany,
- 1993 - 2002
Hannah Arendt Gymnasium, Haßloch, Germany
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Spanisch
Fließend
Portugiesisch
Gut
Französisch
Grundlagen
Italienisch
Grundlagen
Latin
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