Robert Laudensack

Managing the relationship between the Business Unit "Club" (=sales and marketing organization inside the TCS) and the IT department. Consulting and helping the business to achieve their goals with the right IT solutions and support. Maintaining an overview overall key initiatives and representing the Business Unit in the IT and vice versa.

Key Project: - Leading the transition to the next generation of communication with an focus on Contact Center Solution and Unified Communication in Business driven approach other Projects: - Print-Advertisement sales management system - etc

PMP Certification Training (4 days) Geneva, Copenhagen for Simplilearn

Business Analyst for (Study) “Crédit d’étude Community Hotline” - 3 month assignment. The outcome of the Study are Requirements documentations, core business processes, proposal for organizational changes, solution options, impact assessment, project brief including scope, budget and timeline for the build/next phase.

Leading&developing strategic Projects with an IT focus or in IT around the core value chain processes: - Evaluation, selection, contract negotiation and roll out of the corporate EMM (MDM/MAM/MCM/MEM) solution AirWatch - Develop a unified, integrated mobile application solution suite for Field Services incl. Mobile Application Platform, extensive supplier evaluation and contract negotiation - Evangelizing the Mobil Future - Replacing a legacy System processing raw Vending Data into Invoicing information

2 month mission developing strategic planning process documentation

Project Manager: Competence trainings as Participant for different Soft Skills as well as Project Management aspects. Business Model Trainer: Introduced Alexander Osterwalder’s Business Model Generation in key note presentation and workshops.

- Program & Project management of new Restaurant Technology Platform roll out in all CH - Business Lead eCash – Analysis, standardization, stabilization, quality and performance improvements of the Card payment platform in McDonald's Suisse - IT Standardization - IT Quality Assurance and Data Quality Assurance - Contract negotiation - Lead for RFQ IT Restaurant Service Partner - Deputy Department Manager

2009-2010 IT BI Business Application Analyst 2007-2009 WW IT Business Application Analyst for Marketing 1998-2007 European IT Project Manager & Business Analyst for Sales and Marketing 1994-2007 European Customer Service Technical Manager

Freelance IT Consultant & IT Sales Software development Co-founder PhOtOTEX Instructor/Teacher for Computer Programming Founder and President of Computer Club Cham

* Présentation de projets * Gestion du stress * preperation certification IPMA - IPMA-D (certified) * TEAM BUILDING * Gestion des emotion * Gestion d'entreprise * Marketing de Projet * Gestion de projets II – Leadership

* PMP Exam prep course - Project Management Professional PMI, Project Management * ITIL Foundation ITIL V3