Robert Oettl

Professional experience for Robert Oettl

• Current , since Sep 2013

  Interim Manager

  Fitnessgeräte-Vermietung München GmbH

• Current , since Aug 2006

  Interim Manager (QM, Customer Care)

  Contact Center Beratung & Services

  Consulting aber auch Interim Management zu den Themen QM, Customer Care, CRM, Virtuelle Contact Center, BI, Kundenbefragungen (nach Kano), Mystery Calls (und andere Test-Szenarien), Prozessbeschreibungen (angelehnt nach ISO 9000).

• 3 years and 4 months, Jan 2013 - Apr 2016

  Senior Consultant (Interim)

  b.telligent

  Consultant

• 2 years and 4 months, Jan 2013 - Apr 2015

  Senior Consultant (Interim)

  MYCOM AG

  Consultant

• 9 months, Sep 2011 - May 2012

  Account Manager, Trainer (Interim)

  InLoox GmbH

• 1 year and 3 months, Jul 2010 - Sep 2011

  Divisionsleiter Qualitätsmanagement (Interim)

  BFS Baur Fulfillment Solutions GmbH

• 2004 - 2006

  Leiter Qualitätsmanagement

  buw consulting GmbH

• 1992 - 2004

  Operations Manager

  Microsoft Dt. GmbH

• Leiter Telefonvertrieb

  Kabel Deutschland

• Fachberater

  Pitney Bowes