Dipl.-Ing. Robert Radu

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition • Acquire a thorough understanding of key customer needs and requirements • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Serve as the link of communication between key customers and internal teams • Play an integral part in generating new sales that will turn into long-lasting relationships

• Restructured from D&L Activ Automobile to DLA Piese si Accesorii Auto • I’ve created bridges between sales, purchasing, financial and logistics departments • I developed the suppliers/customers portfolio through participation at international automotive fairs

• I created a more efficient sales team in terms to achieve sales objectives • I accomplished sales growth by creating in-house online tools: CRM, Analyze Best Price Module Purchasing/Sales (approx. 12.000.000 items) and Online Shop

• I accomplished sales growth by opening new partnerships with the most important players on the market like Mega Image, Auchan, Cora… • I was direct responsible for negotiation and closing all contracts for all important clients • I created a sales team from regional through out of Romania • I increased the performance of the logistic team by organizing routes improving in this way the delivery time to the end customer

• Pursue sales leads by visiting existing and new customers, identify customer needs and suggest appropriate solutions. • Negotiate prices and delivery times. • Conclude sales orders to meet sales targets. • Build positive relationships that will generate cross-selling and repeat business. • Communicate effectively with company’s technical and customer service department in order to achieve customer satisfaction.

I provided consulting services for projects between automotive companies and Exclamedia - a software developer, provider of web applications.

• Warranty processes - SAP application for all Iveco vehicles and original parts. I coordinated and authorized all the dealers’ warranty claims. • Warranty budget - I supervised the expenses for Iveco's approximately 12,000 new vehicles fleet • Trainings - I organized and coordinated warranty and product trainings for dealers • Recall campaigns management • Product behavior management • Help Desk dealer support