Roberta Casadio

Provided specialised fine art expertise on shipment arrangements to clients (privates and Companies), created best solution for shipment of any kind of items (paintings, ceramics, furniture, jewellery, sculptures), instructed transport companies, dealt with customs, insurance, international Governmental bodies,raised required international paperwork, export licenses, CITES, provided great customer care to Gold client base, worked under tight deadlines and in peak season.

Key role in restructuring after fusion, worked with Area Managers for tenders, grouped orders and liaised with Supply Chain and Plants for production, assured compliance, in charge of shipment arrangements, instructed transport companies, issued documentation, worked under Letters of Credit, issued montly reports.

Complied with procedures by liaising with Warehouse, Customs, Chamber of Commerce and Embassies for export orders. Worked under pressure by drafting Offers on weekly basis for Africa Markets. Handled complains from difficult Customers in effective and persuasive manner. Covered for Finance Dept by issuing Customer Credit Reports, processing payments, chasing Outstanding Balance Accounts. Arranged bookings with short notice for business trips and Customer Trainings.

Created Customers Portfolios Accounts, set up a Contacts Database and reorganised filing methods. Worked on tight deadlines by arranging last-minute business trips and events. Enhanced quality of secretarial tasks by applying good interpersonal communication skills in dealing with Customers and Organisations. Supported and co-operated actively in daily situations. Improved minutes and presentations.

Comparative Studies, English and German. Dissertation on J.M Synge, relashionship between book "The Aran Islands" and his photography. Dissertation research at Trinity College (Dublin, Ireland) through scholarship Leonardo