Roberto Carini

As PM I’m responsible for IT dept and training regarding a specific software for security alarms. Software collect all alarms into a SQL database and send all information to the concerning persons. I make the analysis for new customers and take all issues to the R&D team. I’m the team leader of 4 persons for hot line, plus external team for electrical installation. I manage all partnerships in terms of commercial and technical issues with the PABX vendors (Alcatel, Innovaphone, Siemens, NEC).

IT Retail Support Manager. Focused on foreign countries, Support and implementations for both market (Italy and Foreign countries). Tema Leader of six persons giving support and installation for Italian shops. Responsible for European SPOC in Spain and Greece. Analisys and implementation for new market, such as Russian countries and Latin America. I’m a part of some projects (B2B, B2C) and PM for new project start in 06/2014 for install new POS System (Micros X-Store).

Responsible for IT dept and training regarding a specific software for security alarms. Software collect all alarms into a SQL database and send all information to the concerning persons. I make the analysis for new customers and take all issues to the R&D team. I’m the team leader of 3 persons for hot line, plus external team for electrical installation. I’m also responsible for one of our retail customer, for a new implementation of cameras into the retail system (POS) for Italian territory.

Project contract at Azzurro Gaming Spa, Milan, as Technical IT manager. Azzurro Gaming is the Italian brand of Casinos Austria. As IT manager I manage the start-up of the company in Italy, regarding office and Casinos in Italy. I was responsible for security management (Network IT), fiscal issues and “Lone Worker” environment. Implementation for software as Traka Software and Dallmaier Camera recorder.

Responsible for the IT infrastructure of the POS, Retail or Franchising, managing a team of 8 people who provide the International help desk, in Freiburg. Data communication for all 650 shops. Contract administration and supplier orders. Team Leader for the project of software changes in our POS system; evaluation and studying all opportunity comes from possible vendors. PM for the creation of the new support center in Germany, analysis, recruitment and budgeting the new infrastructure.

Technical side of the main project, implementation, training, documentation. tecnical reference for all projects. I was engaged in the multinational help desk project (Italy, France, England, Spain, Protugal, China, Russia) Help Desk Administrator, coordination of different exernal resources I was in charge to transfer all requests from customer to the HeadQuarter in Montpellier Project manager regarding implementation, introducing different companies into the local market: Russia, Greece, Italy.

was in charge of the email system (Lotus Notes), shop coordination and IT configuration (AS/400). In particurarly I was in charge for all IT Retail issues: manage lines, HW suppliers, training and documentation. Biggest project was the migration of the old POS software to the new provided by Cylande