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Sampriti Kalgutkar

Angestellt, Technical Process Specialist (Subject Matter Expert), Infosys Limited Pune

Skills

MS Office
Application Technology
Quality Management
Hardware
Support
Software
Technology
PC
Help desk
English Language
Computer Science
Application Support
IT Application Management
PC Support
Technical Knowledge

Timeline

Professional experience for Sampriti Kalgutkar

  • Current 2 years and 9 months, since Sep 2022

    Technical Process Specialist (Subject Matter Expert)

    Infosys Limited Pune

    • Provided first-level technical support to internal employees, assisting with hardware, software, and network-related issues. • Troubleshot and resolved issues related to Microsoft Office applications, email clients, and VPN connections. • Assisted in managing and maintaining user accounts and access rights in Active Directory. • Good knowledge, skills, and hands-on expertise in working with the ServiceNow platform. • Demonstrated exceptional communication skills and professionalism

  • 2 years, Jun 2019 - May 2021

    Senior Technical Support Specialist

    Concentrix Services Pvt. Ltd

    Providing technical guidance for migration, configuration and deployment of Exchange online. • Helping customer to migrate mailboxes from on-premises exchange server 2007, 2010, 2013 & 2016 to Office 365. • Hands on experience in technologies Exchange server 2013, 2010 and Office 365. • Created and maintained email addresses and distribution lists in MS Exchange. • Automating and executing Office 365 procedures utilizing Windows PowerShell.

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