Sampriti Kalgutkar

• Provided first-level technical support to internal employees, assisting with hardware, software, and network-related issues. • Troubleshot and resolved issues related to Microsoft Office applications, email clients, and VPN connections. • Assisted in managing and maintaining user accounts and access rights in Active Directory. • Good knowledge, skills, and hands-on expertise in working with the ServiceNow platform. • Demonstrated exceptional communication skills and professionalism

Providing technical guidance for migration, configuration and deployment of Exchange online. • Helping customer to migrate mailboxes from on-premises exchange server 2007, 2010, 2013 & 2016 to Office 365. • Hands on experience in technologies Exchange server 2013, 2010 and Office 365. • Created and maintained email addresses and distribution lists in MS Exchange. • Automating and executing Office 365 procedures utilizing Windows PowerShell.