Roberto Rios

Commercial Operations & Revenue Management: Monitored and optimized end‑to‑end commercial processes, including billing, revenue collection, customer ownership transfers, and delinquency control, driving greater operational efficiency and improved revenue recovery.

Core coordinator responsible for handling, processing, and integrating large databases using SQL (Big Query/SAP Hana) and Python; Preparation of periodic analyses of results related to revenue protection, identifying lessons learned, opportunities, and performance deviations;

Credit Recovery Strategy & Performance Monitoring: developed and monitored credit recovery strategies, tracked recovery performance through KPIs and dashboards, and supported continuous improvement of collection actions. Predictive Modeling & Data Management: built customer predictive and behavioral models to forecast default risk and payment patterns; Developed, organized and unified databases to support negotiations under the Federal Government "Desenrola" program.

Assisted in the collection, analysis, and interpretation of customer delinquency data, contributing to improved decision‑making in credit and recovery processes. Developed interactive dashboards to monitor and analyze collection performance, increasing visibility of key indicators and enabling faster tactical adjustments.

The Credit Recovery Assistant – Data Analyst supports credit recovery operations by analyzing financial and customer data, identifying delinquency patterns, and generating reports to improve collection strategies. The role requires strong analytical skills, attention to detail, and the ability to transform data into actionable insights to support decision-making and performance optimization.