Roger Gonzalo Saucedo Ramirez

Develop of process mapping, procedure guidelines, QA guidelines and QA processes for new and migrated processes. Study of current processes to enhance productivity and improvement of quality controls as well. Review of processes before, during and after with management, supervisors, agents, QA analysts, in order to provide/receive feedback for the best develop on the processes.

QA Testing on Web Applications, Validation on Web Applications Generate test suites for QA Testing, Generate error reports on web applications, Contact with Client/developers in order to generate accurate results on applications improvement, Database monitoring in order to support QA teams on testing, contact with developer and clients to work and ensure functional needs are up to client’s requirements

Review and audit Process, production and quality assurance reporting. contact with the client to review and update on process, present to the client our goals, communicate updates reached goals weekly/monthly. and provide training to the team and new associates, provide feedback to the team members, organize and assign work to associates, contact with other teams to improve process QA/Performance

Customer Service Representative: Phone attention to Bank of America Clients assisting inquiries or maintenance for their check, savings and/or credit accounts to Spanish speaking customers. Desktop Support Lv 1: Technical support to HP clients on printer, digital cameras and image products. Providing support on software instalation and problem solving for printing and imaging devices