Roger Aragones Guimet
Angestellt, Transmission Mentor, Colt Technology Services GmbH
Barcelona, Spanien
Werdegang
Berufserfahrung von Roger Aragones Guimet
Technical support and coaching in transmission technologies for Technical Analysts and Lead Engineers. Technical validation of the diagnosis carried out by the latter. Preparing and maintaining step-by-step guides for products. Early adopting of new technologies. High-level ticket resolution for high-profile customers. Transmission subject matter expert. One-to-one and small-group internal training. Weekly ticket monitoring and reviewing, and monitoring availability of Technical Analysts.
Full technical troubleshooting and resolution of problems concerning Transmission, IP and Data products and services for customers worldwide (in English). Duties include coordination with other teams, direct technical customer support to resolve incidents as well as creation and maintenance of daily control logs of incidents.
High-capacity network maintenance, installation and acceptance engineer for customers of Ericsson Network Services. Specialized in SDH, mesh network and WDM equipment (both CWDM and DWDM, up to 80 lambdas). Duties include on-call technical support in English for international customers.
3 Jahre und 2 Monate, Feb. 2002 - März 2005
TAC
RETEVISION / AUNA / ONO
High-capacity network maintenance, planning and acceptance engineer for the Catalonia area, working with SDH, PDH and Gigabit Ethernet access and backbone network equipment. Alcatel, Siemens, Marconi, Ericsson and Cisco technologies for both optical fiber and radio links.
2 Jahre und 3 Monate, Dez. 1999 - Feb. 2002
Technical Assistance Engineer
RETEVISION
Data network incidence management, working with Frame Relay, VPNs, VPDNs, ATM, ISPs, etc.
Ausbildung von Roger Aragones Guimet
5 Jahre und 7 Monate, 1994 - Juli 1999
Telecommunications Engineering
Universitat Politècnica de Catalunya
Sistemas de Telecomunicación
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Finnisch
Grundlagen