Roger Cracknell

Global IT Helpdesk support and management systems. Data Quality and Information Management (Inventory database) of large contracts (e.g. BASF) Managing a company-wide Data Quality Forum to bring all aspects of systems, software and data together. Plus... Good understanding of back-end Database operation Oracle Certified Associate (exam 1Z0-051 completed 5-May-2010) Remedy AR System 7.5 Administrator (theory only) First Aid at Work Radio Amateurs' Examination

Administration/user support/testing/development reviews for a Global Helpdesk Ticketing system (Remedy application) Inventory Management of associated Database Administration of Network Management Database and monitoring systems Data Quality improvements of all the above Operational improvements through better inter-operation of all the above UAT of system upgrades

Service Introduction of new contracts so that Helpdesks can reliably support customers to agreed service levels

Internal Helpdesk Support - Administration of Management Alarm Systems Management Systems service improvement to remove redundant alarm activity and ensure that only valid alarms are presented to the correct Helpdesk(s)

Customer Helpdesk 2nd/3rd-line Technical Support EDI & X.400 corporate messaging switches

Customer Helpdesk - 1st-line Cisco fault-handling

BT Prestel Information Management and Technical Support supporting Editorial Teams (including previous role on "MicroNet800")

Database Administration (“Micronet 800”)

Visa Card processing/production

Insurance documentation production