Dr. Roland Schmid

I was hired to transform Corporate IT into a strategic business partner and advance digital transformation across corporate functions. As a key member of the global IT & Digital leadership team, I partner with C-level leaders to develop and implement technology roadmaps focused on operational efficiency, innovation, and cost optimization.

I was appointed to this position in the Global Supply Chain organization to modernize product lifecycle management and supply planning, primarily focused on building global master data capabilities.

As Associate Director, Global Supply Chain IT, I led significant parts of a global effort to increase supply chain business process automation. I also served as IT partner for Biogen's global commercial supply chain organization.

This expat assignment as Associate Director, Manufacturing IT in Denmark was one of the most rewarding moments of my career. I was entrusted with a leadership role in a field (manufacturing) where I didn’t have any prior background. Led implementation of all necessary IT systems required for manufacturing operations within 12 months, including ERP, MES, and Quality systems. Built and expanded highly motivated local IT team. Supported infrastructure expansion for a 450 employee site growth in under 2 years.

I led the international IT team. I also served as member of the global field force excellence team. Launched a global and analytical sales process supported by a cloud-based CRM system. Introduced an interactive self-service business intelligence solution to make data analytics available to sales and marketing leaders (technology became corporate standard). Adapted IT capabilities to local needs for new offices in Eastern Europe, Latin America, and Japan.

In this position, I continued the rollout program of customer relationship management capabilities across Europe during the HQ move from France to Switzerland.

For ipt Innovation Process Technology, I served as information management consultant specialized in B2B process integration based on XML for fortune 500 companies in financial services and pharmaceuticals.

As Research Assistant and Consultant for the University of St. Gallen, I implemented customer relationship management processes and systems at several banks in Germany and Switzerland.

PhD in Information Management; thesis on customer relationship management in the banking industry.