Roopak Madhu
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Roopak Madhu
- Current 12 years and 2 months, since Apr 2014
Business Intelligence Lead
Infosys Ltd
- 2 years, Apr 2012 - Mar 2014
Business Intelligence Analyst
Infosys Ltd
- Offshore Development Lead - Offshore end-to-end point of contact - Release managements of monthly BI block release of projects - ETL training/mentoring - Subject Matter Expert(SME) for Business Intelligence for the client
- 1 year, Apr 2011 - Mar 2012
Senior Systems Engineer
Infosys Ltd.
Apart from the Support Analyst activities i took upon responsibilities of estimation for Projects. Worked as Onsite Support Lead. Key responsibilities included -Provide 20*7 support to the Business Intelligence Systems -Handle client escalations -Adherence to SLAs and timelines -Resolve high priority client incidents quickly -Recommendations and suggestions on best practices for new projects/ideas and in making sure there is no impact to the production systems. - Offshore tasks
- 2 years and 5 months, Nov 2008 - Mar 2011
Systems Engineer
Infosys Ltd
Worked as Offshore Support Analyst for an extensive MIS program for a client in UK. Responsibilities included - Daily batch Informatica Batch Job Monitoring of approximately 10000 tasks - Break fix/ Recovery - Remedy/ Data Issues investigation and resolution - Business Objects and Crystal Reports Support
Ausbildung von Roopak Madhu
- 4 years and 2 months, May 2004 - Jun 2008
Engineering
University of Kerala
Computer Science Engineering
Sprachen
English
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