Rosa Maria Fernandez Hernandez

Angestellt, Shore excursions consultant and business developer, NCL Norwegian Cruise Line
Wiesbaden, Germany

Fähigkeiten und Kenntnisse

Mi capacidad de organización y trabajo
mi mente analitica
actitud de liderazgo
habilidades sociales...

Werdegang

Berufserfahrung von Rosa Maria Fernandez Hernandez

  • Current 12 years and 5 months, since Jan 2014

    Shore excursions consultant and business developer

    NCL Norwegian Cruise Line

    • Implementing NCL´s official website and newsletters. Updating promotions according to instructions given by NCL Miami headquarters. • B2C operations

  • 1 year and 2 months, Nov 2012 - Dec 2013

    Reservation consultant

    NCL Norwegian Cruise Line

    • Dealing with travel enquires via telephone, internet, and email • Booking reservations for direct clients and travel agencies

  • 3 years and 6 months, Jan 2008 - Jun 2011

    Community and account manager

    Bodaclick y Eventoclick

    • Managing projects "Key in Hand" • B2B and B2C transactions • Handling customer accounts in order to analyze several business issues and report conclusions • Monitoring blogs, chats and forums • Designing internet adverts using SEO, HTML and Photoshop

  • 8 months, Mar 2007 - Oct 2007

    Radio Editor

    El programa de la Publicidad de Punto Radio

    Working in contact with the most influential Advertising Agencies of the World

  • 1 year and 4 months, Mar 2005 - Jun 2006

    Customer care and loyalty department

    MAPFRE

    • Managing and updating customer accounts • Promoting customer loyalty • Consulting with potential customers to identify their needs

  • 1 year and 5 months, Feb 2003 - Jun 2004

    Editor

    Cesine Editorial

    Writing and editing interviews and articles for the professional publications Ferias (Trade Fairs) and Metros2 (Real State and Economy)

Ausbildung von Rosa Maria Fernandez Hernandez

  • 1 year, Jan 2011 - Dec 2011

    Master

    EAE Business School + UB (Universitat de Barcelona)

    Master´s in Business Intelligence applied to Marketing

  • 4 years and 10 months, Sep 1998 - Jun 2003

    Journalism degree

    Universidad Complutense de Madrid

Sprachen

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    B1-B2 (Gute Kenntnisse)

  • German

    B1-B2 (Gute Kenntnisse)

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