Rosa Schlichting

Assistant Manager in den Bereichen Human Ressourcen, Visual Department, Stock Impact - Recruited employees including leading recruitment interviews twice a week - Arranged and designed seasonal floor sets according to company guidelines by coordinating up to 15 employees overnight - Improved impact staff’s efficiency by weekly optimizing the stockroom structure based on new shipped merchandise

Developed Customer Service KPI Dashboard in order to improve management overview and decisions Implemented new ticketing system and trained 5 customer service employees, in terms of usage, improving internal and “to the customer” communication Improved retouring process and programmed the online store’s FAQ Page based on best practices in the market field, impacting customer satisfaction

Organized press conferences regarding location, invitation and packaging of press kits for international clients such as Novartis Translated German Press Releases into English Researched company relevant market dynamics in order to provide management with updated information about the dynamics’ impacts on the pharmaceutical industry

Assistant in the Editorial Department for the television show RTL Exclusiv Created the program’s daily Top/Flop part for broadcasting Generated “Cutlists” that eased the development of interview broadcasts, based on the interview’s highlights, including accompanying camera teams

Analytical Marketing, Brand Management, Consumer Behavior, Distribution, Financial Management, International Economy, Market Research, Product Policy, Strategic Management, Strategic Marketing, Supply Chain and Operations, Sustainabiltiy Marketing

Marketing, Customer Relationship Management, PR, Online