Rosalia Cannata

Customer Technical Service (CTS) processes functional analysis, customizing, testing, integration with ECC at Heineken International CRM Service Scenario functional analysis, customizing, testing, user training, UAT management at AgustaWestland (UK) CRM integration with Portal, functional analysis, customizing, testing, user training, UAT management at AgustaWestland (IT and US) CRM integration with ReX, Marketing scenario, Activity management, Territory management at Luxottica

Sales and Post Sales Utility processes analisys (Sales and Contracts acquisition, Service requests, supplier communication chain, system alignment), integrated feasibility studies, complex functional analysis, system customizing, AEEG compliance analisys, CRM products complex analisys, basic technical analisys, Application Mantainance Service.

Utilities processes analisys, SAP CRM and SAP IS-U feature analisys, integration systems, queue management, basic corrective maintenance, basic product customizing.

Bocconi University “CEMS annual event 2007”, “International Week Anteprima 2008”, “International Week 2009”: event coordination assistant, promoter, marketing.

CRM processes analisys (helthcare), Database management, basic knowledge about Siebel 7 and Siebel 8 by Oracle, with basic customizing, integrated test (system upgrade), monitoring UAT (coordination and communication with abroad 3M branches, bugs signaling, coordination and communication with key-users).

Information System Management, ERP, Economics of Innovation

Cultural industries, Economics, Management, Marketing, Archaeology, Information Systems management