Roy Vincent

Cloud Support Engineer Messaging Administrator

 Building & Decommissing Windows 2003/2008/2012 servers  Performing Server checkout and Signoff  Troubleshooting Active Directory alerts.  Responsible for Cluster related alert and HealthCheck (VCS,MSCS)  Managing Windows default services like DNS, DHCP, Cluster, IIS...etc  Performing RCA for Incidents.  Apply OS patches and upgrades on a regular basis  Work with Vendors for Hardware repair / replacement for Hardware failures / faults

 Responsible for troubleshooting mailbox related issues, EmailXtender/sourceone server end issues and client end archive folder issues  Installation and configuration of Exchange Server2003, EmailXtender application.  Performing archive and shortcut task manually as per users request  Monitoring Exchange Server Performance using Perfmon.  Effectively monitoring Event Viewer Log for error and warning  Queue viewing of messages status  Maintaining Exchange, through Microsoft Management Console

 Configuring and troubleshooting desktops, laptops and servers.  Installation and configuration Exchange 2003.  Configuring DNS & DHCP.  Monitoring Performance of servers and Router using Opmanager monitoring tool.  Image Upload Servers rebooting and Monitoring  Handling Tickets with OTRS (Online Ticket Reservation System)  Configuring and troubleshooting Microsoft Outlook and Outlook express

Systems