Ruben Ivanovici

Represented the first point of contact for Base Maintenance customers, answering phone calls/emails, assisting with customer questions, and processing work orders. Created a procedure for contacting customers to schedule/follow up on appointments, achieving a 40% reduction in waiting time. Ensured data accuracy by removing duplicate work created in GFEBS.

Built long-term relationships with existing key clients from the designed geographical area and identified and contacted new potential clients, leading to a 10% growth in Belgium, Great Britain, and Holland. Negotiated collaboration contracts and ensured both the company and clients adhered to contract terms, winning more than 100 contracts. Acted as the first point of contact for complaints, managing and updating the customers' database.