Rudy Rohde

existing client relationships, as well as ensuring that client projects are implemented according to schedule. Planning and developing of client projects, including project’s schedule, scope and budget. Directing appropriate team members in fulfilling the specifications to meet client and company objectives. Managing client expectations and communicating to each stakeholder at every step of a project as a vital aspect to maintain successful relationships and product or service delivery.

Service Organisation & Network: - Policies and Standards - Service Development - Escalation Management - QM - KPI - Service catalogue ServiceDesk: - Implementation of web based Issue-Tracking-System - ITIL process implementation - workflows and standards Tender Management: - Service concepts - Service Offers - Deployment strategies

Project management for SmartCard production and personalization, eID cards and ePassports solutions * Management of international projects with focus on CIS • Resource Management * Contract Management

Service Technician for Smart Card & ID documents related automations; Regional focus on eastern Europe and CIS

Maintenance and Servicing all kind of CNC machines and PLC automations

Service Technician for semi conductor related automations, 6 month stay in the USA to support prototype at mayor CPU manufacterer

Technician for professional conference equipement: audio, video, simultanious interpretation, video conferences. Job was done during my study and later as freelancer (customers: Dresdner Bank supervisory board meetings, Deutsche Bank meetings, IAA for Audi, international government consultations, World Bank meeting)

Kein Diplom