Ryan Carlo Dela Paz

Angestellt, Systems Engineer Client Management, Michael Wessel Informationstechnologie GmbH
Hannover, Deutschland

Fähigkeiten und Kenntnisse

Help Desk / Desktop Support
Microsoft Active Directory
Microsoft SCCM
Microsoft Intune
End user computing
System Administration
VMware vSphere
Windows 10
Windows Server
Technical Support
Software Installation & Upgrade
Software Distribution
Software Packaging
Remote Support
Desktop management
Citrix
ITIL
ServiceNow
Microsoft Azure
Windows system administration
Support
Administration
Software
Infrastructure
Windows
Desktop
Vulnerability Assessment
PSAppDeployToolkit

Werdegang

Berufserfahrung von Ryan Carlo Dela Paz

  • Bis heute 1 Jahr und 8 Monate, seit Dez. 2023

    Systems Engineer Client Management

    Michael Wessel Informationstechnologie GmbH

    -International Client Support for HDI AG. -Managing Windows 10 / 11 client rollouts. -Creating software packages using PSAppDeploy Toolkit. -Deploying Software and Security Updates to Desktop Clients. -Management of SCCM/MECM, Desktop GPO and Print Servers. -Performing administrative tasks in Active Directory. -Managing Incidents, Change and Requests Tickets with Service Now.

  • 1 Jahr und 6 Monate, Mai 2022 - Okt. 2023

    EUC Operations Specialist

    Orica

    -Managing 8.000+ Windows 10 / 11 clients. -Managing Windows 10 / 11 client rollouts. -Creating software packages using PSAppDeploy Toolkit. -Deploying Software and Security Updates to Desktop Clients. -Management of SCCM/MECM, Intune, Desktop GPO, Uniflow Cloud Print and Qualys VMDR. -Performing administrative tasks in Active Directory and Azure AD. -Managing Incidents, Change and Requests Tickets with Service Now. -Conducting monthly training sessions to 1st and 2nd level support teams.

  • 4 Jahre und 2 Monate, Apr. 2018 - Mai 2022

    Desktop Management Engineer

    TP ICAP

    -Managing 8.000+ Windows 10 clients. -Managing Windows 10 client rollouts. -Creating software package requests and documentation. -Deploying Software and Security Updates to Desktop Clients, Citrix Servers, VMware and AWS Workspace. -Management of SCCM/MECM, Citrix Servers, VMware Desktops, AWS Workspace, Desktop GPO and Print Servers. -Performing administrative tasks in Active Directory. -Managing of Incidents, Change and Requests Tickets with Service Now.

  • 3 Jahre und 11 Monate, Juni 2014 - Apr. 2018

    Desktop Engineer

    CHAMP Cargosystems

    -Managing 3.000+ Windows 10 clients. -Managing Windows 10 client rollouts. -Deploying Software and Security Updates to Desktop Clients. -Creating software packages. -Management of SCCM/MECM, MDT, Desktop GPO and Print Servers. -Performing administrative tasks in Active Directory. -Management of Incidents, Change and Requests using Service Now. -Occasional Travel to Luxembourg HQ office for Projects or Trainings.

  • 1 Jahr und 3 Monate, Mai 2013 - Juli 2014

    Desktop Support Technician

    Teletech

    -Managing 800+ Windows 7 clients. -Implementing Desktops and Thin Client installations. -Performing remediation of SCCM Client and Antivirus. -Performing remote script installations. -Configuring VLANs of HP and Cisco Switches. -Management of Incidents and Requests using Service Now.

  • 2 Jahre und 2 Monate, März 2011 - Apr. 2013

    IT Support Technician

    Optimum Source Inc.

    -Managing 200+ Windows XP/7 clients. -Implementing Windows XP/7 client installations. -Monitoring of Dialer, ISP, VOIP, MRTG graph, Network cameras, Biometrics logs, and IP Phones. -Switching to backup Data/Voice/Server in case of downtime. -Coordinating ISP and VOIP vendors in case of problems.

  • 1 Jahr und 1 Monat, März 2010 - März 2011

    Data Analyst

    Datahold

    -Removing duplicate, exclusions and exporting data using MS SQL server / MS Access. -Creating daily or weekly reports by reviewing and analyzing the marketing data from the database. -Performing quality control and assurance on output data. -Setting up email campaigns, importing data and broadcasting. -Scheduling of email marketing communications.

Ausbildung von Ryan Carlo Dela Paz

  • 2006 - 2009

    Information technology

    AMA Computer College

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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