Ryan Carlo Dela Paz

Provide International Client Support for HDI AG. Lead the management of Windows 10 / 11 client rollouts and lifecycle upgrades. Engineer automated software packages utilizing PSAppDeployToolkit. Execute the deployment of Software and Security Updates to Desktop Clients via MECM. Administer and maintain SCCM/MECM, Desktop Group Policies (GPO), and Print Servers. Perform advanced administrative tasks within Active Directory. Manage Incident, Change, and Request tickets through ServiceNow.

Management of 8,000+ Windows 10 / 11 endpoints. Windows 10 / 11 client rollout projects and provisioning. Create software installation packages using PSAppDeployToolkit. Orchestrate the deployment of Software and Security Updates to Desktop Clients. Administration of SCCM/MECM, Intune, Azure AD, Active Directory, Desktop GPO, Uniflow Cloud Print, and Qualys. Manage Incident, Change, and Requests via ServiceNow. Conduct monthly technical training sessions for 1st and 2nd level support teams.

Manage a diverse fleet of 8,000+ Windows 10 endpoints. Coordinate and execute Windows 10 client rollout initiatives. Engineer software package requests and maintain comprehensive technical documentation. Deploy Software and Security Updates across Desktop Clients, Citrix Servers, VMware, and AWS WorkSpaces. Administration of SCCM/MECM, Citrix Servers, VMware Desktops, AWS WorkSpaces, Desktop GPOs, Active Directory Objects and Print Servers. Manage Incidents, Changes, and Requests in ServiceNow.

Support and manage 3,000+ Windows 10 client devices. Deploy critical Software and Security Updates to Desktop Clients. Develop standardized software packages for enterprise deployment. Manage the engineering of SCCM/MECM, MDT, Desktop GPO, and Print Servers. Conduct administrative tasks in Active Directory to ensure environment stability. Manage Incident, Change, and Request management through ServiceNow. Perform occasional travel to the Luxembourg HQ office for project implementation.

Support 800+ Windows 7 client endpoints. Implement enterprise Desktops and Thin Client hardware installations. Perform technical remediation of SCCM Client agents and Antivirus software. Execute remote script-based software installations and troubleshooting. Configure VLANs on HP and Cisco Switches to ensure network connectivity. Manage Incidents and Requests utilizing the ServiceNow platform.

Maintain and manage 200+ Windows XP/7 client machines. Implement Windows XP/7 client installations and system imaging. Monitor infrastructure health including Dialer, ISP, VOIP, MRTG graphs, Network cameras, Biometrics logs, and IP Phones. Manage failover procedures to backup Data/Voice/Servers in the event of downtime. Coordinate with ISP and VOIP vendors for rapid problem resolution and maintenance.

Perform data cleansing, including removing duplicates and exclusions, and export data using MS SQL Server and MS Access. Generate daily and weekly reports by reviewing and analyzing marketing data from the database. Execute rigorous quality control and assurance on all output data. Configure email campaigns, including data importing and broadcasting operations. Manage the scheduling and execution of email marketing communications.