SAMBIT BANERJEE

- Coordinated with in-house engineers via Jira, resolving technical issues for clients and achieving a 20% reduction in support response time. - Successfully managed order fulfillment and logistics on Shopify platform, ensuring timely delivery of products to customers. -Coordinated with suppliers and logistic partners to ensure timely delivery of materials, tracked shipments, and maintained optimal storage for critical inventory.

-Cultivated strong relationships with 20+ sellers, resulting in a 15% increase in sales and a 10% decrease in seller-related escalations. -Updated and maintained the in-house CRM database, ensuring accurate and up-to- date information for the team and stakeholders. -Demonstrated exceptional problem-solving skills by resolving 95% of strategic account escalations, leading to a 20% improvement in customer satisfaction and retention.

• Conduct market research to identify selling possibilities and evaluate customer needs. • Actively seek out new sales opportunities through networking and social media. • Set up meetings with potential clients. • Prepare and deliver appropriate presentations on products and services. • Create frequent reviews and reports with sales data. • Collaborate with team members to achieve better results.

International Finance, International Marketing, Strategy, Leadership, Performance Management, Statistics.