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SAMBIT BANERJEE

is out learning. 🎓

Angestellt, After Sales Manager, LABmaker Gmbh
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Communication
Processes
Analytics
Business Development
Data visualisation
Python pandas
SQL
Excel
Microsoft Power BI
Mandarin Chinese
Leadership
Professional experience
International experience
Intercultural competence
Analytical skills

Werdegang

Berufserfahrung von SAMBIT BANERJEE

  • Bis heute 1 Jahr und 10 Monate, seit Sep. 2023

    After Sales Manager

    LABmaker Gmbh

    - Coordinated with in-house engineers via Jira, resolving technical issues for clients and achieving a 20% reduction in support response time. - Successfully managed order fulfillment and logistics on Shopify platform, ensuring timely delivery of products to customers. -Coordinated with suppliers and logistic partners to ensure timely delivery of materials, tracked shipments, and maintained optimal storage for critical inventory.

  • 1 Jahr und 8 Monate, Okt. 2021 - Mai 2023

    Shopping Experience Protection Operation - Associate (CN/EN)

    Amazon

    -Cultivated strong relationships with 20+ sellers, resulting in a 15% increase in sales and a 10% decrease in seller-related escalations. -Updated and maintained the in-house CRM database, ensuring accurate and up-to- date information for the team and stakeholders. -Demonstrated exceptional problem-solving skills by resolving 95% of strategic account escalations, leading to a 20% improvement in customer satisfaction and retention.

  • 6 Monate, Feb. 2020 - Juli 2020

    Business Development Trainee

    P. S. Enterprises.

    • Conduct market research to identify selling possibilities and evaluate customer needs. • Actively seek out new sales opportunities through networking and social media. • Set up meetings with potential clients. • Prepare and deliver appropriate presentations on products and services. • Create frequent reviews and reports with sales data. • Collaborate with team members to achieve better results.

Ausbildung von SAMBIT BANERJEE

  • Bis heute 3 Jahre und 1 Monat, seit Juni 2022

    Masters in International Management

    IUBH

    International Finance, International Marketing, Strategy, Leadership, Performance Management, Statistics.

  • 4 Monate, Okt. 2019 - Jan. 2020

    Chinese Studies(exchange semester)

    云南师范大学

  • 3 Jahre und 1 Monat, Aug. 2018 - Aug. 2021

    Chinese Studies(M.A.)

    Visva-Bharati University

  • 4 Jahre und 1 Monat, Aug. 2014 - Aug. 2018

    Chinese Studies(B.A.)

    Visva-Bharati University

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