STEPHEN D’SOUZA

CI Bank Ltd (Capital Market Division Transaction Banking), Mumbai, India | Aug 2023 – Ongoing  Acquiring new clients and leveraging cross-selling opportunities by offering comprehensive Cash Management Solutions (CMS).  Increasing revenue and identifying and capitalizing on potential business prospects within the existing client base.  Building and nurturing strong customer relationships while effectively managing wallet share

 Specialized in Wholesale Banking, promoting Prepaid Cards (Fleet, Money Pettycash, Forex, E-gift, and Petrol).  Managed the setup of Prepaid Card systems, including Fastag Set up and Smart hub.  Achieved high-quality new acquisitions in CASA, HSL, Credit Cards, PL, Two-Wheeler loans, Smart pay, and Auto Debit.  Utilized cold calling and referrals from the catchment area to generate leads and facilitate product acquisitions.

 Actively contributed to the generation of new business opportunities for the company.  Successfully generated leads and identified potential clients to expand the company's base.  Proficiently handled and resolved customer queries, ensuring high levels of customer satisfaction.  Managed registering new vendors to enhance the company's product offerings.

 Managed food brand products, including Zarah rice, pulses, oil, canned food, honey, English Blazer, and the company's perfume products.  Handled cosmetic products like Fashion World combs, Tippys buds, cotton soft buds, makeup pads, nail cutters, and sets.  Oversaw the distribution of household items, including Bliss maxi rolls, brooms, wipers, Envoircare garbage bags, and action blades

 Managed courier and logistics services, serving manufacturing industries with local and international partnerships, such as Aramex, UPS, and FedEx.  Coordinated with the customer services team and kept track of delivery statuses to ensure timely and efficient service.  Created and maintained price lists for services, ensuring they were up to date.  Engaged with new customers, providing comprehensive information about the services offered.