Sabri Sözen

Angestellt, Head of Global Parts Sales, Volvo Cars Corporation
İstanbul, Turkey

Fähigkeiten und Kenntnisse

Management
Customer Support
Customer service
After Sales Management
Complaint management
Business Economics
Customer Relations

Werdegang

Berufserfahrung von Sabri Sözen

  • Current 4 years and 2 months, since Apr 2022

    Head of Global Parts Sales

    Volvo Cars Corporation

  • 2 years and 2 months, Feb 2020 - Mar 2022

    Head of Service Business & Quality

    Volvo Cars Corporation

  • 3 years and 6 months, Apr 2017 - Sep 2020

    Managing Director

    Volvo Car Turkey Otomobil Ltd. Şti

    Managing the Volvo Car operations for the Turkish market.

  • 1 year and 9 months, Jul 2015 - Mar 2017

    Customer Service & Business Dev and Network Director

    Volvo Car Turkey Otomobil Ltd. Şti.

  • 8 years and 9 months, Oct 2006 - Jun 2015

    Customer Service Director

    Volvo Otomobil Tic. Ltd. Şti

    Managing all Aftersales Business for Volvo Cars in Turkey. Turkey had the responsibility to manage the Istanbul HUB operations between 2003-2013. During this time I have been leading the Customer Service business for al the countries involved. (Middle East, CIS countries, Northern Africa, Israel, Lebanon, Jordan, Malta, Cyprus)

  • 4 years and 9 months, Jan 2002 - Sep 2006

    Service Manager

    Volvo Car Turkey Otomobil Ltd.Şti.

    Managing the Service Business for Volvo Cars in Turkey. After 2003 I have been responsible also to manage the Istanbul HUB Countries (Middle East, CIS countries, Northern Africa, Israel, Lebanon, Jordan, Syria, Malta, Cyprus). Main responsibilities; Warranty Management Technical issues solving and reporting Customer Complaint management Customer Satisfaction

Ausbildung von Sabri Sözen

  • 4 years and 10 months, Sep 1988 - Jun 1993

    Mühendisliği

    Uludağ Üniversitesi Makina Mühendisliği Bl.

Sprachen

  • Turkish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • German

    C1 (Fließend)

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