Sai Pilla

•Spearheaded the administration and development of Salesforce FSC, Sales Cloud, and Service Cloud, using LWC, Apex, and Flow Builder to create scalable solutions for global insurance clients. • Implemented a robust security model that ensured 100% audit compliance, strengthening data integrity and regulatory adherence. • Automated complex insurance and client onboarding workflows, cutting manual effort by 50% and improving operational throughput by 35%. • Built 70+ reports and dashboards that accelerated de

•Customized Salesforce Service Cloud to automate case management workflows, reducing resolution times by 30% for a global workforce spanning 100+ countries. •Designed Lightning Pages and Dynamic Forms that improved agent productivity by 25%, measured through time-to-resolution KPIs. •Introduced governance for access roles, sandbox refreshes, and validation logic, resulting in a 95% decrease in permission-related incidents. •Acted as a key enabler for 6 business units, delivering weekly enhancements and ensu

•Optimized database queries and indexing, which reduced system response times by 25% and improved reporting accuracy. •Led troubleshooting and root cause analysis for production issues, cutting downtime incidents by 30%. •Contributed to Agile ceremonies, driving faster sprint deliveries and enhancing collaboration between dev and QA teams.

•Enhanced financial automation workflows, improving data accuracy and compliance with internal audit requirements. •Collaborated with onsite Disney stakeholders to gather requirements, ensuring business needs were fully aligned with technical solutions. •Developed reusable components and libraries, reducing future development effort by 20% across similar project

•Designed APIs to integrate multiple aviation systems, enabling secure and seamless data exchange between modules. •Conducted performance testing and fine-tuned backend logic, boosting system stability under high-load conditions. •Provided documentation and knowledge transfer sessions, supporting smoother handovers and long-term maintainability.

•Improved patient records module by introducing validation logic, reducing data errors by 35%. •Collaborated directly with hospital staff to understand workflows, translating real-world needs into effective software features. •Supported deployment and post-go-live issue resolution, ensuring smooth adoption and user satisfaction.