Sai Surya

–   Worked on end-to-end Sales Cloud and Service Cloud solutions; replaced manual Smartsheet processes with custom objects, record-triggered and screen Flows, and real-time dashboards. –   Designed and enhanced Email-to-Case functionality for an internal Request object; built complex Flows for case routing and SLA tracking within Service Cloud. –   Developed Lightning Web Components (LWC) and Apex classes/triggers for advanced business logic beyond declarative automation; conducted regular peer code revie

–   Led Sales Cloud and Service Cloud implementations including pipeline management, Omni-Channel routing, case escalation rules, and SLA enforcement for a large telecommunications organization. –   Designed scalable Apex, LWC, and Lightning component solutions; configured Einstein Activity Capture and Einstein Opportunity Insights to surface AI-driven recommendations to the sales team. –   Integrated Salesforce with third-party ERP and marketing automation platforms via REST/SOAP APIs and MuleSoft midd

–   Configured and customized Salesforce Health Cloud for patient management, care coordination, and provider collaboration; parsed EHR data via HL7 messages into the Health Cloud data model. –   Built LWC components and Apex integrations; connected Salesforce to external healthcare systems using REST/SOAP APIs and MuleSoft middleware, ensuring HIPAA-compliant data handling. –   Enhanced SSO security posture by evaluating emerging identity technologies; streamlined authentication flows to improve user e

–   Developed and optimized Vlocity/OmniStudio solutions — OmniScripts, DataRaptors, FlexCards, and Integration Procedures; migrated components across orgs using Data Packs. –   Implemented Service Cloud with Omni-Channel routing and external routing configuration; developed custom Email templates, measurably reducing case response times and improving agent workload distribution. –   Created LWC components using Lightning Design System (LDS) within the Aura framework; developed Apex triggers, test classe

–   Developed Sales Cloud enhancements and Vlocity CPQ features including price rules, constraint rules, categories, price lists, and quote creation workflows. –   Built and configured Vlocity OmniScript components (input, action, navigation); designed and deployed reusable OmniStudio assets following platform best practices. –  Migrated legacy Visualforce pages to Lightning using the LWC framework; created reusable LWC components with custom CSS styled to SLDS guidelines.

–   Designed, developed, and deployed custom objects, page layouts, Visualforce pages, Apex classes/triggers, and LWC components using Lightning Design System. –   Wrote SOQL/SOSL queries for complex cross-object data retrieval; customised standard Salesforce objects and Force.com APIs to meet detailed business requirements. – Deployed code via Change Sets following Agile/Scrum methodology; coordinated with release manager on post-deployment Production configurations.

–   Developed Apex triggers, classes, test classes, and Visualforce pages; worked on Customer Communities and Lightning component development. –   Configured workflow rules, validation rules, roles, profiles, and custom objects; performed bulk data operations with Data Loader; deployed via Change Sets.

–   Developed Apex triggers, classes, and Visualforce pages; deployed to Production via Change Sets; managed bulk data using Data Loader (CSV import/export). –  Customised page layouts for Opportunities, Contacts, and Accounts by role; created workflow rules, approval processes, email alerts, and field updates.

–   Built Lightning components to replace legacy Visualforce pages; implemented Apex controllers and triggers with 90–100% test code coverage. –   Designed task-routing logic in Apex to enforce sales team follow-up SLAs; handled administrative activities including data cleansing and security setup. –  Worked on implementing CTI (Computer Telephony Integration) third party application FIVE9 and integrated with Salesforce to make inbound and outbound calls using the plugin.

–   Developed Visualforce pages with custom/standard controllers; built Apex classes, triggers, workflow rules, and approval processes for core platform customization. –  Administered user management: roles, profiles, queues, sharing rules, and field/record/object-level security; managed data uploads via Apex Data Loader and installed managed packages.