Saketh Reddy Sane

• Proposed strategy to increase top line by 16% (1st Qtr.) by analysing customer data and reviews • Initiated new vertical ‘Home Sample Collection and defined Go-to-market strategy, currently contributing at 7% of revenue • Cut operational expenses by 6% annually by improving advertising and digital marketing initiatives • Defined new KPIs and engineered a new tracking dashboard, measuring and analysing the impact by generating 30+ deep-dive reports and saving ~1500 annual man hours

Designed and implemented a new market entry strategy for structuring private debt assets in Latin America for financial institutions of Singapore and Malaysia resulting in 14 new business relations

• Partnered with 25+ global and local insurance providers to generate value for customers, achieving 15% quarterly revenue growth and 27% new customer registrations in 6 months • Implemented SOPs and created a KPI tracking dashboard by analysing 50+ processes in conjunction with cross-functional teams • Developed analytics and ran a pilot project to create transparency, aligning stakeholders across medical and administrative departments with business priorities, bottlenecks and risks

• Designed end-to-end CRM architecture and incorporated measures to collect data for further analysis • Introduced CRM strategy and continuous feedback mechanism by capturing and analysing customer data to trigger personalized communication, resulting increase in CLV by 50% • Conducted customer interaction workshops for 200+ staff, focusing on dynamic customer preferences and priorities

• Led a cross-functional team of 5 to design and automate a telecom operations project worth $10M, maintaining communications with non-technical frontend users • Conducted root cause analysis and resolved 40+ critical process failures, increasing efficiency by 20% • Maximized efficiency in client communication and process optimization by mentoring a team of 27