Sam Jakobsen

IT Consultant working with IT operations, network infrastructure, security monitoring and technical troubleshooting in a municipal IT environment. • Operation, monitoring, configuration and troubleshooting of network infrastructure • Configuration and troubleshooting of Aruba switches and wireless access points • Network troubleshooting and replacement/upgrading of network equipment • Security monitoring and incident investigation using Microsoft Defender XDR/EDR • Using KQL to query and analyse secur

Operate, monitor and troubleshoot the municipality's network and technology platform. Configure, replace and maintain network equipment, including Aruba switches, wireless access points and radio links. Perform security monitoring in Microsoft Defender XDR/EDR, including follow-up of incidents and alerts to identify and mitigate security threats. Use KQL (Kusto Query Language) to query, analyze and investigate security data, alerts and incidents in Microsoft Defender XDR. Work with alerting and rules in Def

Part-time / additional role.

Drive the full-cycle recruitment process by sourcing, screening, and scheduling interviews for qualified candidates, ensuring alignment with client needs and organizational goals. Engage with prospective clients and candidates through strategic outreach, fostering strong professional relationships to optimize talent acquisition and business growth.

Facilitated accurate and culturally sensitive Norwegian-Arabic interpretation for clients in legal, medical, and business settings, ensuring clear communication and compliance with professional standards. Provided real-time interpretation services for meetings, consultations, and official proceedings, bridging language gaps to support effective decision-making and client engagement.

Arabic–Norwegian interpreter.

Managed front desk operations and provided exceptional guest service through efficient check-ins, reservations, and handling inquiries to enhance overall customer satisfaction. Coordinated with hotel departments to ensure seamless guest experiences, addressed requests, and resolved issues promptly while maintaining a professional and welcoming environment.

Managed daily store operations, including cash handling, inventory restocking, and customer transactions, ensuring a seamless and efficient shopping experience. Provided exceptional customer service by assisting with inquiries, resolving issues, and maintaining a clean and organized store environment to enhance customer satisfaction.

Managed sales operations by coordinating client communications, processing orders, and ensuring seamless workflow between sales teams and internal departments to drive revenue growth. Tracked sales performance and market trends to support data-driven decision-making, improve sales strategies, and maximize business opportunities.

Sales Coordinator, Almea AS (Sep 2021 – Mar 2022). Courier, Wolt Trondheim (Mar 2018 – Jul 2018). Store Associate, Sport 1 Åfjord (Jan 2016 – May 2017). Cook and Waiter, Åfjord Korean Restaurant (Jun 2016 – Jun 2017).

Oversaw kitchen operations, including menu planning, food preparation, and inventory management, ensuring high-quality standards and compliance with health and safety regulations. Led and trained kitchen staff to optimize efficiency, maintain consistency in food presentation, and enhance overall dining experiences while controlling costs and minimizing waste.

Delivered food and packages promptly and efficiently, ensuring accurate and timely orders while maintaining high customer satisfaction. Navigated urban routes using GPS and local knowledge to optimize delivery times, uphold safety standards, and provide reliable service in a fast-paced environment.

Prepared authentic Korean dishes with precision, ensuring high-quality presentation, adherence to traditional recipes, and compliance with food safety standards. Provided attentive tableside service by taking orders, delivering dishes promptly, and creating a welcoming dining atmosphere to enhance the overall guest experience.

Assisted customers with product selection by providing in-depth knowledge of sports equipment and apparel, ensuring an engaging and personalized shopping experience. Maintained accurate inventory levels through stock monitoring and replenishment, coordinating with suppliers to ensure product availability and optimal store presentation.

1. Focus Areas: Cybersecurity, Software Development, Network Administration 2. Key Courses: Object-Oriented Programming (Java), Algorithms & Data Structures, System Design, Operating Systems, Security, Database Systems 3. Technical Skills: C, SQL, HTML, CSS, JavaScript, Bash Shell Scripting, Linux,

1. Core Competencies: Critical Thinking, Problem-Solving, Analytical Skills, Communication, Teamwork 2. Key Subjects: Mathematics, Science, English, Norwegian, Social Studies, IT 3. Technical Skills : Basic Programming (Java, C, SQL), Digital Literacy, Research & Data Analysis