Samer Daradkah

Process and Strategy Workstream Lead •Defining and applying best practices to improve service support and delivery functions of the operations department. •Working with the executive management team on defining IT Strategies to align with Business Needs and Strategies. •Planning and Deploying Best Practices across all organization levels to be aligned with the business Objectives. •Planning for the deployment and implementation of ITIL best practice within the organization to improve the quality of serv

• Managing a leveraged team of operation manager’s responsible for service support processes in the service management department end to end. From developing, implementing, maintaining and managing these processes to reach services excellence at a strategic and corporate level in the client’s environment based on ITIL best practices for all operation and support personnel (400+) In line with CMMI and ISO standards to fit the business needs of clients on a strategic level to support all operational levels.