Samitha Dasun Peiris

Delivering Level 2 support for Server/ Client Operating Systems, Cloud Platforms, VMware Virtualization, Workflow Automation, Scripting and Infrastructure services of multiple customer environments remotely within Europe Region. Configuring/ Installing/ Troubleshooting Microsoft Products, SCCM Software Application Packaging & services such as AD, DNS, DHCP, RDP, WSUS & GPO Administration. Recognized as 'Rising Star of the year 2021' in Company Awards Night based on my performance in short period of time.

Promoted to Senior ICT Engineer from ICT Engineer in December 2020. Taking ownership of 1st and 2nd Level efficient ICT support inline with SLA for more than 2500 end users globally under 24x7 operation and escalate to next level support if required and Administration of different systems. Successfully migrated on-prem file shares of each country sites around 35 global offices to SharePoint online on-time.

• Administration of Windows Virtual and Physical Servers, Hyper-V, AD, DNS, DHCP, WSUS, O365, Firewall, Corporate Anti-Virus Guard, Content Filtering Application & Perform daily system monitoring, verifying the integrity & availability of all hardware, server resources, systems & key processes including DR Drills. • Successfully migrated on-time, on-budget completion of company-wide upgrade to Office 365 impacting more than 150 end-users.

Provided 1st Level technical support inline with SLA commitments which included Troubleshooting/ Installing/ Updating Systems/ Applications/ OS & Hardware Support, maintaining entire IT inventory accurately.

Managing/ Administrating/ Maintaining Company IT Systems and Infrastructure & Provide efficient IT support for end users, Liaising & meeting with external suppliers of IT services

Performed highest level of technical support and customer service to internal staff and provide day to day company IT requirements such as user management, troubleshooting, help and advise, Maintaining desktop applications, LANs, IT security and telecommunications.