Sanchari Mukherjee

Led a team of customer service representatives and ensured their timely interaction with clients in ways that serve a business’s best interests. Improved the customer service representatives quality of services & knowledge by providing regular feedback to them. Check sales documents before release. Check customer paperwork on buying the property.

• Ensures customer service representatives are interacting with clients in ways that serve a business’s best interests. • Held Ownership quality assurance analyst often monitor phone calls to measure performance and help implement the business’s strategic objectives. • Providing regular feedback to the customer service representatives to improve the quality of services and knowledge

Commercial Valuation Analyst

Worked in close collaboration with the Brokers; managed the property loan order processing transaction and reported to the clients & offshore management teams with the progress of each BPO (Broker Price Opinion) order Adhered to Accuracy, Quality and SLA across all orders, while providing Brokers using the products or services on the support processes and leveraging the support organization Was selected enable training modules by the on-shore team to take over critical parts of the processes

• Determined liabilities on a case-to-case basis and settled disputes • Investigated the fraudulent cases and reported the same to the concerned departments • Developed & implemented first-line of approach relating to dispute arising out of claims • Led initiatives for various process improvements relating to current business needs • Functioned as an integral part of Claims and proven a track record in meeting KPI metrics month-on-month

Microbiology