Sandeep Tiwari

Manage 45 team members across Service Management Consulting and Agentic AI. Direct configuration and implementation of software that supports customers in taking more informed information. Increased revenue by 10% through implementing new professional services reports that provided key metrics and clearly defined billable and non-billable customer-service activities. Drove process changes and continuous improvement that increased total revenue by 16% per employee.

• Managed testing assignment worth $8M offshore onsite. • Interacted with customers and clients to identify business needs and requirements. • Maintained and updated all project related documents. • Improved success of program by making proactive adjustments to operations.