Sandeep Tiwari

Manage 20 team members across Service Management Consulting. Direct configuration and implementation of software that supports customers in taking more informed information. Increased revenue by 10% through implementing new professional services reports that provided key metrics and clearly defined billable and non-billable customer-service activities. Drove process changes and continuous improvement that increased total revenue by 16% per employee.

• Managed testing assignment worth $8M offshore onsite. • Interacted with customers and clients to identify business needs and requirements. • Maintained and updated all project related documents. • Improved success of program by making proactive adjustments to operations.