Sandra Herms

Project Manager and Licensing Expert managing partners in Germany, Switzerland and Scandinavia mandated to perform Oracle license audits. Manage multiple audits following standard processes to ensure quality. Provide expertise and advice to LMS partners and customers to enhance customer satisfaction and ensure compliance issues are addressed and future risks minimised. Build and maintain good working relationship with internal stakeholders at all levels across multiple lines of business and territories.

Perform license reviews and provide guidance and advice on license ownership, rights and limitations to customers in Switzerland and Sweden.

- Administrative support to Global Account Managers to maximise revenue from designated accounts - Train new team members - Enhance existing internal processes - Attend to commercial and technical enquiries from global customers in a timely manner in writing and over the phone - Draft proposals for minor as well as complex high-value deals - Build and maintain close working relationships with internal and external customers at all levels - Prepare forecast and activity reports for management

- Ensure timely supply of raw material to customers across EMEA by closely liaising with production sites in the US, European customs clearing agents, freight forwarders and processing plants - Monitor and re-negotiate freight charges with international freight forwarders - Credit and payment control including invoicing and monitoring of credit limits in collaboration with credit insurance - Regularly update and distribute sales and production statistics and forecasts

- Build and maintain close relationship with German customers, warehouses and distributors, including on site visits - Pro-actively handle commercial and technical enquiries and solve any arising issues in close liaison with relevant internal departments - Manage stock points on the basis of reports from external warehouses and by closely liaising with regional managers

- First point of contact for distributors in France, Italy and overseas - Attend to technical and commercial enquiries - Negotiate pricing and prepare quotations including follow-up - Attend international trade fairs in Germany and abroad - Translation for export and other departments

- Secretarial and administrative support to five consultants - Cover for secretary of Head of Corporate Strategy Department

First point of contact for Italian distributor and international customers for commercial and technical queries - Prepare documentation under letters of credit - Organise customers' visits to production site in Berlin - Attend international trade fairs both in Germany and abroad - Translate correspondence and technical documentation - Cover for Head of Department's secretary

- Secretarial and administrative support to Finance Director - Translation of commercial correspondence and presentations

- First point of contact for customers across EMEA for information requests and spare part enquiries - Organise the import and export of mechanical equipment and spare parts from and to Japan by seafreight and airfreight - Assist Japanese managers in sourcing suitable technical equipment from European suppliers, including onsite visits - Translations

Economics, English, French

incl. 6 months at Polytechnic of Central London and 6 months at Chamber of Commerce and Industry in Paris