Sandra Kugele

Training about the Actito platform: - Basic, advanced or personalized training with up to 2 hour duration. - Creation of Powerpoints. - Management via the Microsoft Teams platform.

- Migration of messages from SmartFocus clients that moved to Actito. - Migration of trigger campaigns from SmartFocus clients that moved to Actito.

- Proactively addressing technical queries, issues and opportunities for clients. - Onboarding customers onto SmartFocus’ platforms and ensuring successful integration with the clients’ systems. - Coordinating the different SmartFocus teams and services to ensure that the marketing services provided for each client meets their needs.

Training about the SmartFocus tool "SmartEmail": - Basic, advanced or personalized training with up to 6 hour duration. - Creation of Powerpoints. - Management via the LogMeIn or Webex platform.

- Successfully onboarding my customers onto SmartFocus’ platforms and ensure integration with my clients’ systems. - Coordinating SmartFocus teams and services to ensure that the marketing services provided for each client meets their needs. - Proactively addressing technical queries, issues and opportunities for my clients. - Managing communication with my clients and developing the relationships with them to maximize customer satisfaction.

- Manage the customer relationship through the life of the case and create an accurate log of interactions with customers. - Ensuring the correct customer priority is assigned to the customer query or problem. - In-depth search of Salesforce knowledge base and other information sources as needed. - Problem reproduction. - Reviewing, approving and translating cases for transferring to next level of support. - Full case management of big clients assigned directly to me.

Training of a Spanish language model: - Translation from German to Spanish. - Creation of subtitles. - Correction of subtitle created automatically.

- Product distribution. - Customer Support. - Cashier.

- Computer installations. - Web page creation. - Remote control installation. - Technical support for employees.

- Child care and entertainment.

- Operating systems implementation - Network planning and management - Hardware fundamentals - Database management - Operating systems management - Network services and Internet - Web applications implementation - Database management systems administration - Safety and high availability

- Assembly and maintenance of equipment - Single-user operating systems - Office applications - Network operating systems - Local networks - Computer safety - Network services - Web applications - Professional foreign language: English 1 and 2