Sandra Liller-Ait Haddou

Basic

Angestellt, Global Senior Client Executive (Global Customer Management), CWT

Abschluss: Certificate of Completion, Harvard Business School (HBS)

Zirndorf, Germany

Skills

30+ Jahre Erfahrung: Business Travel & Technologie
Connecting People. And Technology.
Business Travel
Travel Technology
Global Key Account Management
Global Customer Management
Customer Relationship Management
Operative und technische Betreuung globaler Kunden
Globale Kommunikation und Koordination von Zielen
Kommunikation
Networking
Interkulturelles Management
Interkulturelle Kommunikation
Englische Sprache
Autodidakt
Analytische Fähigkeiten
Qualitätsmanagement (ISO)
TQM Total Quality Management
Projektmanagement
E2E Planung & Kontrolle
Organisationsentwicklung
Innovationsmanagement
Transformationsexperte
Ganzheitliche Denk- und Arbeitsweise
Cross functional expert
Strukturierte und effiziente Arbeitsweise
Großprojekte
Globale Projekte
Multinationale Projekte
Change Management
Stakeholder Management
ROI
Business Cases
Priorisierung
Konsensorientierung
Business Analyse
Prozessanalyse
Gap Analysis
Prozessoptimierung
Prozessstandardisierung
Prozessautomatisierung
Digitalisierung
E2E Prozessdesign
Prozesszentralisierung
Prozessauslagerung
Outsourcing - Nearshoring - Bestshoring - Offshori
Produktanalyse
Datenanalyse
Propagierung von Best Practice
Effizienzsteigerung
GDS-Kenntnisse
Offline - Online - Mobile
OBTs
IT Produktentwicklung
Agile Softwareentwicklung
User Stories
Business Requirement Specifications
IT Product Delivery
UAT
Pilotierungen
Rollouts
Implementierungen
Supplier Management
Airline Relations
Personalmanagement
Führungserfahrung
Teamleitung
Personalplanung
Workforce Management
Personalentwicklung
Konzeption und Durchführung von Trainings
Konzeption und Durchführung von Traineeprogrammen
Gruppentrainings
Einzeltrainings
Wissensvermittlung
Ausbildung (IHK)
Coaching
Bewerbertests
Einstellungstests
Konzeption und Durchführung von Assessment Centern
Bewerberauswahl
Personalauswahl
Mediation
Wirtschaftsmediation
Konfliktentstehung
Konfliktbearbeitung
Konfliktbeilegung
Gewaltfreie Kommunikation
Kreativitätstechniken
Stressmanagement
Verhandlungsexperte (Harvard Executive Programm)

Timeline

Professional experience for Sandra Liller-Ait Haddou

  • Current 10 months, since Dec 2021

    Global Senior Client Executive (Global Customer Management)

    CWT

    EMEA Client Executive & Global Service Delivery Manager (Globales Key Account Management)

  • 2 years and 3 months, Sep 2019 - Nov 2021

    Global Client Executive (Global Customer Group, Service Delivery)

    CWT
  • 2 years and 4 months, May 2017 - Aug 2019

    Global Service Delivery Manager (Global Program Management)

    CWT
  • 1 year and 8 months, Sep 2015 - Apr 2017

    Business Analyst, Global (IT)

    CWT

    Business Travel Automation

  • 5 years and 5 months, Apr 2010 - Aug 2015

    Product & Process Analyst, EMEA (Traveller Services)

    CWT

    Business Travel Automation

  • 1 year and 5 months, Nov 2008 - Mar 2010

    Automation Specialist, EMEA (Traveller Services)

    CWT

    Business Travel Automation

  • 1 year and 4 months, Jul 2007 - Oct 2008

    Projektmanagerin (Traveller Services)

    CWT

    Business Travel Automation

  • 2 years and 5 months, Jun 2006 - Oct 2008

    Airline Relations (Supplier Management)

    CWT
  • 6 years and 10 months, Jan 2002 - Oct 2008

    Trainerin, Ausbilderin (Traveller Services)

    CWT
  • 5 months, Nov 2004 - Mar 2005

    Supervisor (Interim) Business Travel (Traveller Services)

    CWT
  • 3 years and 9 months, Apr 1998 - Dec 2001

    Supervisor Business Travel (Traveller Services)

    CWT
  • 1 year, Apr 1997 - Mar 1998

    Stellv. Supervisor Business Travel (Traveller Services)

    CWT
  • 1 year and 6 months, Oct 1995 - Mar 1997

    Firmendienstmitarbeiterin (Traveller Services)

    CWT
  • 9 months, Jan 1995 - Sep 1995

    Firmendienstmitarbeiterin (Operations)

    American Express Global Business Travel
  • 6 months, Jul 1994 - Dec 1994

    Firmendienstmitarbeiterin (Operations)

    Thomas Cook AG

  • 6 months, Jan 1994 - Jun 1994

    Firmendienstmitarbeiterin (Operations)

    FIRST REISEBÜRO Mönchengladbach GmbH
  • 1 year and 9 months, May 1992 - Jan 1994

    Kaufmännische Ausbildung zur Reiseverkehrskauffrau IHK

    FIRST REISEBÜRO Mönchengladbach GmbH
  • 8 months, Sep 1991 - Apr 1992

    Kaufmännische Ausbildung zur Reiseverkehrskauffrau IHK

    FIRST REISEBÜRO Mönchengladbach GmbH

Educational background for Sandra Liller-Ait Haddou

  • 2 months, Apr 2021 - May 2021

    Principles of Economics (Economics & Finance)

    Stanford University

    100h / 10-wöch. Online Programm (via edx) - 12 Module: Mikro- und Makroökonomie. Deriving Demand & Supply/Market Equilibrium & Efficiency/Cost & Changes At Firms Over Time/Rise & Fall Of Industries/Monopoly & Market Power/Key Economic Policy Issues/Public Goods & Externalities/Government Failure & Success/Financial & Capital Markets/Productivity, Economic Growth & Determining Factors/Inflation/etc. Program Lead: Senior Fellow John Taylor, Professor of Economics Grade: 94% (excellent)

  • 1 month, Jan 2021 - Jan 2021

    Strategic Management

    The Wharton School of the University of Pennsylvania

    20-wöch. Online Programm (via edx). Course goals: - Achieve sustainable competitive advantages - Refine your strategy to maximize profits - Move beyond trad. modes of customer interaction - Create a connected strategies portfolio for diff. customer segments Modules: 1) Connected Strategy/Grade: 98% (excellent) 2) Connected Strategy Capstone/Grade: 100% (excellent) 3) Business Strategy from Wharton: Competitive Advantage/Grade: 100% (excellent) Program Lead: Prof. C. Terwiesch & N. Siggelkow

  • 3 months, Sep 2020 - Nov 2020

    Dynamic Public Speaking (Psychologie-Kommunikation-Freie Rede-Rhetorik)

    University of Washington

    20-wöch. Online Programm (via coursera). Key Learnings: - Increase confidence and presence when speaking publically - Prepare and deliver effective speeches - Master speech-writing techniques Modules: 1) Introduction to Public Speaking/Grade: 97.50% (excellent) 2) Speaking to inform/Grade: 100% (excellent) 3) Speaking to persuade/Grade: 100% (excellent) 4) Speaking to inspire: Ceremonial and motivational speeches/Grade: 100% (excellent) Program Lead: Principal Lecturer Dr. Matt McGarrity

  • 2 months, Aug 2020 - Sep 2020

    Creative Thinking: Techniques and Tools for Success

    Imperial College London

    7-wöch. Online Programm (via edX). Course goals: Being able-in this ever-growing, changing world-to think creatively, innovatively, and to develop the essential skill to step back and reflect in a fast-paced environment in which it is required to assimilate large amounts of information by making sense of or communicating new ideas in an innovative and engaging way, approaching problems from fresh angles, producing novel solutions. Grade: 99% (outstanding) Program Lead: Professor Peter Childs

  • 1 month, Aug 2020 - Aug 2020

    Exercising Leadership: Foundational Principles

    Harvard Kennedy School

    4-wöch. Online Programm (via edX). Course goals: - Exploring strategies for leading in a changing world where adaptive pressures will continue to challenge all of us. - Discovering new ways to approach complex organizational systems and take thoughtful action on the work we all face ahead. - Mobilizing people to tackle tough problems and build the capacity to thrive through the dangers of change. - Reflecting on how to move forward on leadership challenges. Program Lead: Ronald Heifetz, M.D.

  • 3 months, May 2020 - Jul 2020

    Negotiation Mastery (Psychologie-EI-Kalkulationen-Strategie-Kommunikation)

    Harvard Business School (HBS)

    140h / 8 weeks MBA-extract Online Executive Program with 300+ peers (Managers, CEOs, Board Members, Founders, Star Investors, ...) from all over the world. Lectures, interviews, scientific studies material, hundreds of self-assessment & highly interactive (partially AI) real challenge & business case exercises. Virtual group work & discussions amongst the cohort. Program Lead: Prof. Michael Wheeler Contribution by 20+ Harvard Professors & international Leaders (Microsoft, GE, FBI, Army, etc)

  • 10 months, Jan 2019 - Oct 2019

    Wirtschaftsmediatorin IHK

    SGD Studiengemeinschaft (Darmstadt)

    Kommunikation i. d. Wirtschaftsmediation/Instrumente & Techniken/Gestaltung & Durchführung v. Mediationsverfahren/Kompl. Mediationsverfahren im organis. Raum/Rechtl. & Wirtschaftl. Umfeld d. Wirtschaftsmediators & Marketing/Praxis d. Wirtschaftsmediators Thesen: Erfolgsfaktoren für die Durchführung internationaler Wirtschaftsmediationsverfahren im virtuellen Raum. Durchführung eines Wirtschaftsmediationsverfahrens mit Konfliktparteien aus unterschiedl. Kulturen. Note 1,0 (ausgezeichnet)

  • 10 months, Feb 2018 - Nov 2018

    Interkulturelle Wirtschaftskommunikation, CBA (Certificate in Business Administration)

    AKAD University (Stuttgart)

    English Business Communication (C1)/Kommunikationswissenschaften (mit Unternehmens- & Krisenkommunikation, Marketing)/Organisation & Internationales Management/Personalführung (mit Wirtschaftspsychologie)/Interkulturelles Management Assignments: Der Einfluss von Social Media auf die Krisenkommunikation von Unternehmen. Delegieren: Aufgabenverteilung oder Empowerment? Note 1,3 (sehr gut)

  • 1 year and 4 months, Oct 2016 - Jan 2018

    Management-Studium - Schwerpunkt Personalmanagement (Postgraduate Diploma with Thesis)

    Deutsche Akademie für Management (Berlin)

    24 Monate Post-graduate Studium Personalauswahl,-planung, -entwicklung, -führung/Arbeitszeitgestaltung/Indiv. & Kollektives Arbeitsrecht/Organisationsentwicklung/Projekt-, Prozess-, Change-, Qualitäts-, Innovations-, Nachhaltigkeits-, Interkulturelles und Event-Management Thesis (auf Englisch): The Impact Of Culture And Language - With English As The Traffic Language - On Collobaration, Careers And Success In International Teams And Companies: Making Diversity Work. Note 1,0 (ausgezeichnet)

  • 1 month, May 2011 - May 2011

    Training 'Assertive Communication'

    CWT University (Brüssel)

  • 1 month, Mar 2011 - Mar 2011

    Training 'Intercultural Effectiveness'

    CWT University (Paris)

  • 1 month, Nov 2010 - Nov 2010

    Business Analysis & Projekt Management

    Learning Tree International (London)

    'Defining Successful Projects'

  • 1997 - 2001

    Personalmanagement

    Führungskräfteschulungen durch F&A (Führung & Absatz)

  • 2 years and 5 months, Sep 1991 - Jan 1994

    Kaufmännische Berufsausbildung, Fachrichtung Reiseverkehr

    Berufsschule & Industrie- und Handelskammer Nürnberg

  • 1991 - 2017

    Kommunikation

    diverse Kommunikations- und Sales-Trainings

  • 1991 - 2012

    Firmendienst

    diverse TMC-interne Fach-Schulungen, Deutschland & EMEA

  • 1991 - 2012

    Firmendienst

    diverse Amadeus-Schulungen, Deutschland & Frankreich

  • 8 years and 11 months, Sep 1982 - Jul 1991

    Humanistisch-Neusprachliches Gymnasium

    Ostendorfer Gymnasium Neumarkt i.d.Opf.

    Schüleraustausch Schuljahr 1987/88 Wheaton Central Highschool, Chicago/IL

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Business-Kontakte
Alte Weggefährten

Interests

Reisen • Kulturen • Kult. Unterschiede/Interkulturalität (Thesis-Themen) • Design • Innovationen • Kreativität • Technologie • Softwares/KI • Weltpolitik • Weltwirtschaft • Fotografie • Sport • Lesen

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