Sandra Liller-Ait Haddou
Skills
Timeline
Professional experience for Sandra Liller-Ait Haddou
- Current 3 years and 5 months, since Dec 2021CWT
Global Senior Client Executive (Global Customer Management)
EMEA Client Executive & Global Service Delivery Manager (Globales Key Account Management)
- 2 years and 3 months, Sep 2019 - Nov 2021CWT
Global Client Executive (Global Customer Group, Service Delivery)
- 2 years and 4 months, May 2017 - Aug 2019CWT
Global Service Delivery Manager (Global Program Management)
- 1 year and 8 months, Sep 2015 - Apr 2017CWT
Business Analyst, Global (IT / Produktentwicklung / Agile Methodology)
Business Travel Automation
- 5 years and 5 months, Apr 2010 - Aug 2015CWT
Product & Process Analyst, EMEA (Traveler Services / Operations / Automation)
Business Travel Automation
- 1 year and 5 months, Nov 2008 - Mar 2010CWT
Automation Specialist, EMEA (Traveler Services / Operations / Automation)
Business Travel Automation
- 1 year and 4 months, Jul 2007 - Oct 2008CWT
Projektmanagerin (Traveler Services / Projektmanagement / Automation)
Business Travel Automation
- 2 years and 5 months, Jun 2006 - Oct 2008CWT
Airline Relations ( Traveler Services / Supplier Management-Fokus)
- 5 months, Nov 2004 - Mar 2005CWT
Supervisor (Interim) Business Travel (Traveler Services / Operations / Lead)
- 3 years and 9 months, Apr 1998 - Dec 2001CWT
Supervisor Business Travel (Traveler Services / Operations / Lead)
- 1 year, Apr 1997 - Mar 1998CWT
Stellv. Supervisor Business Travel (Traveler Services / Operations / Lead)
- 1 year and 6 months, Oct 1995 - Mar 1997CWT
Firmendienstmitarbeiterin (Traveler Services / Operations)
- 9 months, Jan 1995 - Sep 1995American Express Global Business Travel
Firmendienstmitarbeiterin (Operations)
- 6 months, Jul 1994 - Dec 1994
Firmendienstmitarbeiterin (Operations)
Thomas Cook AG
- 6 months, Jan 1994 - Jun 1994FIRST REISEBÜRO Mönchengladbach GmbH
Firmendienstmitarbeiterin (Operations)
- 1 year and 9 months, May 1992 - Jan 1994FIRST REISEBÜRO Mönchengladbach GmbH
Kaufmännische Ausbildung zur Reiseverkehrskauffrau IHK
- 8 months, Sep 1991 - Apr 1992FIRST REISEBÜRO Mönchengladbach GmbH
Kaufmännische Ausbildung zur Reiseverkehrskauffrau IHK
Educational background for Sandra Liller-Ait Haddou
- 1 year and 1 month, Feb 2023 - Feb 2024
Business Management (Postgraduate Diploma with Thesis)
Deutsche Akademie für Management (Berlin)
(Off.) 18 Monate Post-graduate Studium Leadership - Business Development - Management der Digitalen Transformation - Corporate Governance - Compliance Management Systeme - Customer Relationship Management - Design Thinking - Personalführung - Selbstmanagement Thesis: Dem Wandel zum Trotz: Erfolgversprechende Optionen zur langfristigen Erreichung klassischer Wertschöpfungsziele des Customer Relationship Managements in stationären Reisebüros Note 1,2 (ausgezeichnet)
- 2 months, Apr 2021 - May 2021
Principles of Economics (Economics & Finance)
Stanford University
100h / 10-wöch. Online Programm (via edx) - 12 Module: Mikro- und Makroökonomie. Deriving Demand & Supply/Market Equilibrium & Efficiency/Cost & Changes At Firms Over Time/Rise & Fall Of Industries/Monopoly & Market Power/Key Economic Policy Issues/Public Goods & Externalities/Government Failure & Success/Financial & Capital Markets/Productivity, Economic Growth & Determining Factors/Inflation/etc. Program Lead: Senior Fellow John Taylor, Professor of Economics Grade: 94% (excellent)
- 1 month, Jan 2021 - Jan 2021
Strategic Management
The Wharton School of the University of Pennsylvania
(Off.) 20-wöch. Online Programm (via edx). Course goals: - Achieve sustainable competitive advantages - Refine your strategy to maximize profits - Move beyond trad. modes of customer interaction - Create a connected strategies portfolio for diff. customer segments Modules: 1) Connected Strategy/Grade: 98% (excellent) 2) Connected Strategy Capstone/Grade: 100% (excellent) 3) Business Strategy from Wharton: Competitive Advantage/Grade: 100% (excellent) Program Lead: Prof. Terwiesch & Siggelkow
- 3 months, Sep 2020 - Nov 2020
Dynamic Public Speaking (Psychologie-Kommunikation-Freie Rede-Rhetorik)
University of Washington
(Off.) 20-wöch. Online Programm (via coursera). Key Learnings: - Increase confidence and presence when speaking publically - Prepare and deliver effective speeches - Master speech-writing techniques Modules: 1) Introduction to Public Speaking/Grade: 97.50% (excellent) 2) Speaking to inform/Grade: 100% (excellent) 3) Speaking to persuade/Grade: 100% (excellent) 4) Speaking to inspire: Ceremonial and motivational speeches/Grade: 100% (excellent) Program Lead: Principal Lecturer Dr. McGarrity
- 2 months, Aug 2020 - Sep 2020
Creative Thinking: Techniques and Tools for Success
Imperial College London
7-wöch. Online Programm (via edX). Course goals: Being able-in this ever-growing, changing world-to think creatively, innovatively, and to develop the essential skill to step back and reflect in a fast-paced environment in which it is required to assimilate large amounts of information by making sense of or communicating new ideas in an innovative and engaging way, approaching problems from fresh angles, producing novel solutions. Grade: 99% (outstanding) Program Lead: Professor Peter Childs
- 1 month, Aug 2020 - Aug 2020
Exercising Leadership: Foundational Principles
Harvard Kennedy School
4-wöch. Online Programm (via edX). Course goals: - Exploring strategies for leading in a changing world where adaptive pressures will continue to challenge all of us. - Discovering new ways to approach complex organizational systems and take thoughtful action on the work we all face ahead. - Mobilizing people to tackle tough problems and build the capacity to thrive through the dangers of change. - Reflecting on how to move forward on leadership challenges. Program Lead: Ronald Heifetz, M.D.
- 3 months, May 2020 - Jul 2020
Negotiation Mastery (Psychologie-EI-Kalkulationen-Strategie-Kommunikation)
Harvard Business School (HBS)
140h / 8 weeks MBA-extract Online Executive Program with 300+ peers (Managers, CEOs, Board Members, Founders, Star Investors, ...) from all over the world. Lectures, interviews, scientific studies material, hundreds of self-assessment & highly interactive (partially AI) real challenge & business case exercises. Virtual group work & discussions amongst the cohort. Program Lead: Prof. Michael Wheeler Contribution by 20+ Harvard Professors & international Leaders (Microsoft, GE, FBI, Army, etc)
- 10 months, Jan 2019 - Oct 2019
Wirtschaftsmediatorin IHK
SGD Studiengemeinschaft (Darmstadt)
(Off.) 16 Monate Studium: Kommunikation i. d. Wirtschaftsmediation/Instrumente & Techniken/Gestaltung & Durchführung von komplexen Mediationsverfahren /Rechtl. & Wirtschaftl. Umfeld d. Wirtschaftsmediators & Marketing/Praxis d. Wirtschaftsmediators Thesen: Erfolgsfaktoren für die Durchführung internationaler Wirtschaftsmediationsverfahren im virtuellen Raum. Durchführung eines Wirtschaftsmediationsverfahrens mit Konfliktparteien aus unterschiedl. Kulturen. Note 1,0 (ausgezeichnet)
- 10 months, Feb 2018 - Nov 2018
Interkulturelle Wirtschaftskommunikation, CBA (Certificate in Business Administration)
AKAD University (Stuttgart)
English Business Communication (C1)/Kommunikationswissenschaften (mit Unternehmens- & Krisenkommunikation, Marketing)/Organisation & Internationales Management/Personalführung (mit Wirtschaftspsychologie)/Interkulturelles Management Assignments: Der Einfluss von Social Media auf die Krisenkommunikation von Unternehmen. Delegieren: Aufgabenverteilung oder Empowerment? Note 1,3 (sehr gut)
- 1 year and 4 months, Oct 2016 - Jan 2018
Management-Studium - Schwerpunkt Personalmanagement (Postgraduate Diploma with Thesis)
Deutsche Akademie für Management (Berlin)
(Off.) 24 Monate Post-graduate Studium Personalauswahl,-planung, -entwicklung, -führung/Arbeitszeitgestaltung/Ind. & Kollekt. Arbeitsrecht/Organisationsentwicklung/Projekt-, Prozess-, Change-, Qualitäts-, Innovations-, Nachhaltigkeits-, Interkulturelles & Event-Management Thesis (auf Englisch): The Impact Of Culture And Language - With English As The Traffic Language - On Collobaration, Careers And Success In International Teams And Companies: Making Diversity Work. Note 1,0 (ausgezeichnet)
- 1 month, May 2011 - May 2011
Training 'Assertive Communication'
CWT University (Brüssel)
- 1 month, Mar 2011 - Mar 2011
Training 'Intercultural Effectiveness'
CWT University (Paris)
- 1 month, Nov 2010 - Nov 2010
Business Analysis & Projekt Management
Learning Tree International (London)
'Defining Successful Projects'
- 1997 - 2001
Personalmanagement
Führungskräfteschulungen durch F&A (Führung & Absatz)
- 2 years and 5 months, Sep 1991 - Jan 1994
Kaufmännische Berufsausbildung, Fachrichtung Reiseverkehr
Berufsschule & Industrie- und Handelskammer Nürnberg
- 1991 - 2017
Kommunikation
diverse Kommunikations- und Sales-Trainings
- 1991 - 2012
Firmendienst
diverse TMC-interne Fach-Schulungen, Deutschland & EMEA
- 1991 - 2012
Firmendienst
diverse Amadeus-Schulungen, Deutschland & Frankreich
- 8 years and 11 months, Sep 1982 - Jul 1991
Humanistisch-Neusprachliches Gymnasium
Ostendorfer Gymnasium Neumarkt i.d.Opf.
Schüleraustausch Schuljahr 1987/88 Wheaton Central Highschool, Chicago/IL
Languages
German
First language
English
Fluent
French
Basic
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