Sandra Moore

- Autonomous management of centres in regards to facility management (incl. CAPEX Project), marketing as well as employee responsibility - complete responsibility and control for multi million CAPEX, OPEX and marketing budgets simultaneously - Achieve all KPIs and yearly budget goals - 6 months project and operations management for a 50+ Million Euro refurbishment of a mixed use property - Oversee all center service providers - Stakeholder management

- Ensuring optimal perception of the Radisson Blu Hotel Berlin within the industry Responsible for the maintenance of accurate event financial records and adhere to required departmental minimums and organisational processes/protocol - Achieve monthly / quarterly sales goals and yearly budget goals - Manage event contracts including the timely issuance of contracts, estimates, event profiles, and post events summaries

- Photography general management of 5 independent attractions, such as Madame Tussauds, Legoland Discovery Center and Sealife - P&L management, including budget and forecast responsibility - Full HR responsibilities for over 50 staff, incl. T&D - Performance management for the entire business - Co-ordination of all IT and technical maintenance onsite and off site - Liaising with attraction owners/ managers ensuring full adherence to SOPs and Health & Safety regulations - Project management

- Event planning, marketing and organisation - Researching and selecting venues. - Negotiating contracts for services. - Performance monitoring - Client management

- Organising events between 20 and 5,000 people, such as Sydney Fashion Week or Handa Opera on Sydney Harbour - Pre-event coordination - Performing post event activities such as data entry and reporting - Hire, train, schedule and coach all staff. - Conducting performance appraisals, and providing disciplinary action - Budgeting and rostering (Staff) - Quality insurance and management - Synchronising all necessary departments to ensure all set ups and activities were executed in a timely manner

- Leading site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern - Successfully executing all events between 5 and 1,000 people in accordance to quality assurance guidelines - Assigning and directing staff to their duties - Managing and resolving customer complaints - Liaising with clients

- Opening and closing of the restaurant - Staff management and training - Quality insurance and management - Liaising with kitchen staff and head chef - Liaising with costumer and complaint management - Cash management

Rooms Division - Inspecting guest rooms and public areas after they have been cleaned by a housekeeper to ensure quality standards. - Evaluating, counselling, motivating and coaching a staff team of 40 in an upscale hotel. Front Office - Handled customer inquiries and complaints in a professional manner - Adept at handling confrontational situation, resolving them appropriately - Communicated with guests via switchboard operation

- Customer service - Buffet management - Providing excellent customer service to ensure that service standards are maintained at all times - Corporate lounge service