Sandra Wanek

Royal Collection Trust, Windsor Castle Proactively dealt with customer enquiries and complaints in a friendly and professional manner and was three times awarded as ‘customer service champion’ Consistently exceeded sales and gift aid targets with a positive and flexible approach Effectively collaborated with colleagues to enhance the visitor experience Assisted colleagues across different attractions, gaining insights in different working procedures

Historic Royal Palaces, Hampton Court Palace Proactively dealt with customer enquiries and consistently exceeded sales and gift aid targets with a positive and flexible approach Effectively collaborated with colleagues to enhance the visitor experience Consistently delivered high standard of customer service and jointly awarded for ‘exceptional performance’ after the May bank holiday weekend Created and updated a membership folder, in use for all sites, using Word and Excel

Independently prepared, cooked and served fresh meals for up to 200 guests, worked under pressure as part of a team to meet tight deadlines. Demonstrated extensive knowledge of dietary care for the elderly. Completed dietary assessments, calculated nutritional values, prepared meals and advised patients and staff. Jointly responsible for the management of five staff, successfully motivated team members, even in difficult situations and managed in a co-operative style.

Nutrition and Dietetic assessment, scientific research

Preparation of meal plans inc. calculation of the nutritional values, nutrition and dietetic assessment techniques in one- to one and group sessions, dietetic treatments, anatomy/physiology, pathophysiology and biochemistry for dietitians.