Sandy Knight

Defined a strategy that streamlined five dysfunctional, diverse teams, located across 2 continents, into a coherent, single-focused team. Results: A single prioritized programme roadmap capital expenditure budget, approved at $4.5 million over 18 months with a pessimistic ROI of $450m. Directed the delivery of 4 client facing projects and migration of 120 customers to Open Source Systems. Set up a Greenfield PMO for $120m Programme to replace legacy systems with Service Orientated Architecture.

Successfully directed, executed and implemented several programmes of strategically critical projects for global roll out using Open Source Technology, Ecommerce, web based digital channels resulting in business transformation. Led and delivered complex, multi-faceted projects from inception to market release across the globe, with translations into 22 languages in some cases Set up Corporate PMO and and Lead Business Transformation programme

Established Business Requirements for the re-engineering of the Opodo call centre website to support B2C Dynamic Packaging bookings with implementations in Italy, France, Germany and UK.

Programme Manage the Bayan Cosmetics contract for a Saudi Arabian Client opening a Day Spa and Coffee house in Kensington.

Delivery of strategically critical projects on BA.COM using DSDM Methodology and 90 day project life-cycles. Successfully delivered and implemented: Manage my booking, Check-in Online, Fare Explorer, Deutsche BA, Email Notification. Directed and led the Production Verification Testing of all applications and systems to Amadeus pre-migration.

Customisation, integration & Implementation of Global Fares Systems, Credit card authorization to new Reservation and Ticketing System. Prepared a fallback plan for cutover.

Created, developed and launched several servicing products within a Global Distribution System for the leading airlines of the world. Utilising business process modelling, use cases, problem solving and analytical techniques to research and develop. Defining producing requirements, functional specifications, testing, customer support, training and user guides. IATA Working Group representative for Galileo International.

GCE O Levels in English Literature, History, Art, Accounting & Book-keeping, English Language and Biology

Business Planning & organisation Creativity and Innovation Customer & Supplier Relationships International Relations Leadership & motivation New Technology Objective & Analytical Outsourcing Development & Testing Programme, Project & Product Management Agile, DSDM, PMI Strategy