Angestellt, SDM Networks, Accenture
Professional experience for Thomas Theobald
Current 2 years and 10 months, since Sep 2020
Service Delivery Manager for Networks, serving a great big aerospace firm
1 year and 5 months, May 2017 - Sep 2018
Sr. IT Manager
Management and development of internal custom ERP solution built with MS SQL and .NET tools, project planning for new products and services, and both hands-on and oversight of all internal IT resources, including ERP, supplier IT, CRM, custom PC-based and integrated software driving various DNA/RNA synthesizers, chromatographs, spectrographs and smart cold-storage systems. Our office is a combination of Deutsch/English.
3 years and 3 months, Feb 2014 - Apr 2017
Recruited by my former President of Astound, I acted as the EU extension of FFC's core business, advising clients on a wide variety of eComm topics (platform decisions, payment providers, software development, omni-channel, market entry strategies and planning, due diligence for merger/acquisition, site experience / funnels evaulation, analytics, etc.), as well as providing internal work for account development activities.
1 year and 4 months, Sep 2012 - Dec 2013
Director of Engagement ManagementAstound Commerce
Primary client account manager, project manager for multiple big-name eComm customers (Puma, Lacoste), programme manager for multiple project managers of high-end fashion eComm customers (Hugo Boss, Tommy Hilfiger, Tamaris, and others) and manager of an offshore team of 70+ developers and QA staff.
3 years and 4 months, Jun 2009 - Sep 2012
CTO (started as Head of Development)
Leading the technology team to develop a first-class product set built on scalable infrastructure, I managed everything from the requirements input to the outgoing deployments, hardware/software choices, deployment between own and AWS platforms, integration into third-party and partner platforms, staff development and training, and cleanup of prior tech stack.
1 year and 2 months, Sep 2009 - Oct 2010
Interim COO / Country Manager
With LiveScore, I was responsible for managing all new development and maintenance, as well as establishing company operations from the ground up with a new HQ in Czech Republic.
7 months, Sep 2008 - Mar 2009
Director of Software Development
I managed .NET, ASP and database professionals, responsible for the Dealer Management System. I taught the support and product management teams how to prioritize their incoming issues for handling, performed instruction for prod mgt on creating software specifications, taught my own team proper analysis and time estimation for deliverables, and broken the cycle of fire-fighting in which the company had been stuck.
1 year and 5 months, Apr 2007 - Aug 2008
Director, Web Design
On-site management of Web Design operations in Sofia, Bulgaria on short notice. Managed staff of various levels of English fluency responsible for custom web design projects (running up to 200 concurrent projects at any given time). Curbed efficiency losses, designed new compensation plan for offshore employees, mapped payroll process, handled customer escalations. Supervised acquisition of WebImage operations into Aplus.net in six weeks, handled sunset of Sofia operations.
3 years and 10 months, Apr 2003 - Jan 2007
Application Development Manager
Managed staff handling custom ERP system, including website, logistics/fulfillment, call center sales, product management/ordering, catalog creation. Served as DBA of 10 MS SQL 2000 production servers (24/7 production, reporting, and browse servers). All hiring, dismissal, employee review, salary review, project management, metrics analysis, while maintaining a 95% employee retention rate. Audited company for PCI compliance, software security, disaster planning.
3 years and 4 months, Jan 2000 - Apr 2003
Product Manager, RAD Tools
Managed technical direction of the RAD product lines (feature sets and delivery schedule for Delphi/Kylix/C++Builder, overall revenue stream approx. $115M), supervising technical content of the RAD business unit and corporate marketing deliveries, including all launch materials.
1 year and 6 months, Jul 1998 - Dec 1999
Senior Software Engineer
Created infrastructure software for website and Electronic Reservation Book (ERB) found in client restaurants (still in use as of Dec 2008). Produced remote administration application for management of all restaurants and deployment of all software updates via encrypted socket connection, including patching all services and database engine. This system reduced maintenance team hours by 65% and later won “Best Use of Windows Technologies” award from Microsoft corporation (2001).
1 year and 1 month, Jun 1997 - Jun 1998
Principle Software Engineer
Response Networks, Inc.
Directed a six-person team handling user interface and database management with a response time measurement product (ResponseWeb), as well as managing the construction of test libraries and the design of a scalable API for creating custom tests the system could perform and report on. Served as the primary technical contact for clients, providing SE-style assistance. Company acquired by HP for integration into their "Open" network monitoring package in 1999.
3 years and 5 months, Jan 1994 - May 1997
Financial Dynamics, Inc.
Produced custom software and training to client demand. Company acquired by Ciber in 1997.