Sant Roberto

• approve relevant changes to the contract in terms of values and services modifications; • grant application of agreed procedures and methodologies; • manage and check not planned activities in order to solve specific problems; • provide assistance in the resolution of any kind of problem and take part in the Disputes Resolution Procedure. Main responsibilities: • responsible toward the customer for contract performance; • referring person of the customer with which he will veri

• coordinate all the figures involved in the process (Opportunity Owner, Technical Architect, Delivery, Pricer, Responsabile C&N e Quality Assurer); • draw the most appropriate solution, taking into consideration issues such as availability of human resources and materials, respect for business processes, finance, etc.. • Consulting selling of solutions and services in areas B2B, ISP/ASP, Trading Networks, Public Key Infrastructure, Electronic Data Management, Corporate Banking, Data base access.

• provide technical Support to divisions MKTG/Selling of IBM worldwide and to authorized distributors on solutions SAN, ERP, Web Server, Database Server etc.; • analyze interoperability and compatibility with other IBM products on performance benchmarking and technical product configuration; • design, organization of activities in order to introduce pre- sales services in a Pan-European customer service environment.