Saravana Subramani

E-Commerce | Digital Marketing | Consumer Electronics | Mobile Devices | Platform and Operations | Tool Management | Project Management | Product Management | Partner Management | B2B Sales | Vendor Management

Deep dive analysis to understand the Customer and Vendor pain points. Invent and test innovative proposals to improve the Amazon EU catalog experience. Led a diverse and cross-functional team of 10-15 associates. Market analysis for a new product/service launch, revenue, sales and traffic trend analysis resulting in increased customer experience and market knowledge. Forecasting trends for seasonal products Managing the Logistics, Procurement and Supply chain Management systems.

Provided service to B2B Groupon customers in USA, APAC region via email. Identified gaps in Logistics and Supply chain services across nine countries and ensured quality and customer satisfaction is achieved. Identified fraudulent transactions, successfully decreased it by 15-20%. Connected with other departments (Sales,Editorial, Product & Engineering) to address any cross departmental issues. Used Zendesk and Salesforce for all customer interaction tracking.

Advanced Supply Chain and Logistics Management Managing Consulting Companies E-Business Technologies IT Management, Consulting Methods and Techniques Project Management SAP and BI specialization

Electronic Devices and Circuits Industrial Instrumentation Biomedical, Modern Electronic Instrumentation Operating Systems and Advanced Communication