Satish Patil

Working with Quality & Methods Team, which plays important role in the parent organization The Allianz Group which has 150+ OE’s. Responsible for preparing C-Level Dashboards, Root Cause Analysis, analyzing Actions & Measures, Net Promoter Score Surveys (NPS Surveys), Project Management, Calculating KPI’s and analysis, Escalations, Management Reporting, preparing organization level SOP’s.

Worked with Ficke & Associates, Inc. (New Jersey, USA), as Migrating and operating back office operations business to India including several processes like policy issuing (New & Renewals), policy endorsements, Certificate of Insurance, Summary of Insurance, Evidence of property documents, managing and updating the client database etc., also evaluating daily/weekly quality statistics for each process, management reporting.

Worked for Onshore Accounts Management Process which deals with the preparing claim review books, dealing with client service instruction agreements, and maintaining branch matrices. Successfully handled management of the operations and effectively handled service delivery, quality assurance, client management, training, and `Turn around Time’ related functions. Preparing Monthly/Quarterly/Annual performance reporting and presentations to senior leadership.