Sayantan Adhikari

1. Working on automation of current systems. 2. Analyze the business impact based on technical issues. 3. Take ownership of incident / problem / change management and handle urgent escalation from client, and make sure to close those within SLA. 4. Responsible to write / modify alarming and monitoring scripts based on client requirements. 5. Responsible to act on business KPI’s and present the same to client on timely basis

1. Leading a team of 8 people. Take ownership of any technical issue faced by client. 2. Analyze the business impact based on technical issues. 3. Interact with operation team to suggest possible solutions, and follow up until closure. 4. Take ownership of incident / problem management and handle urgent escalation from client, and make sure to close those within SLA.

Worked as a part of operations team to handle incident/problem for telecom client E-Plus. Also take ownership of critical issues and take appropriate action until closure. Worked on automating the system, to minimize the manual effort on identifying system issues and their solution, which has helped in minimizing the incoming incidents/problems etc.

Working as a part of Level 2 support team, for handling technical issues in the forms of incident problem etc for one of the biggest telecom client in Germany, E-Plus.

Working as an Oracle BRM expert for client French Telecom with expertize in System Administration and customization.

Worked on embedded systems development and later worked for various telecom service providers and gained knowledge of Oracle BRM

Worked on embedded system development and gained knowledge on Linux Internals, Keil C etc.

C/C++, Java, Linux